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I had to reloaded the game. I lost everything except gold. I paid money for those items.I am happy for my gold, but 0 on everything thing else? At 10100+ I feel screwed
Hello @tydeforever and welcome to Soda community!
Do you mean you uninstalled and reinstalled Soda app?
Items like boosters, lives, Daily Bonus streak are saved only on device local storage and not King servers. Unfortunately this means they are permanently lost when Soda app in uninstalled.
Levels progress and gold bars are saved on King servers and they can be restored anytime and anywhere when you log back in to your game account
If you lost purchased items that you didn't get to use before uninstalling the app, King offers replacements.
Community forum can't handle purchases issues as they contain sensitive infos of the player but you may ask King Player Support (customer service) to send your missing items.
Check out this guide for directions step by step: 👇️
How to contact Player Support from the game to report Purchase issues!
Welcome to Soda Community @tydeforever
I am sorry to hear this 😕. Please click on one of the links below, which applies to your device:
Why is my game crashing/freezing Google Play games
Why is my game crashing/freezing Windows
Why is my game crashing/freezing Amazon
Why is my game crashing/freezing Android
Why is my game crashing/freezing Apple
Why does my game keep freezing or crashing
If you are still missing purchased items that you have not yet used, please reach out to Customer Care team using the 'Contact us' option directly from your device (this way support will have all the details needed to help). All you need to do is:
- Open the game app
- Tap on the? mark
- Tap on Purchase and Gold Bars
- Choose and tap on a topic that is closest to your question/issue
- Scroll down to the bottom and tap on "Contact Us"
Let me know if you need more help 🙂
that blows! just read there’s an issue with this that’s been plaguing them for years and can only be fixed by developers…so you may need to get in touch with them directly
are you SURE you used the same login and password? id think game progress wld be tied to that.
also make sure you have the latest version of the game downloaded and latest vs of software for your phone or device you play on
Good Luck getting it back. I’d be devastated
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hello….Im wanting to Bake in the bakery,however it always says “Bakery opening soon”……This has been non stop for the past few weeks now…
Whenever I choose to watch ads for a bonus or extra lives etc, the ads have started to freeze. It’s the ad for teaching or education or something. It’s so annoying. I’m losing levels because of it and happened about 6-10 times in the last hour I have been playing. What is causing this?
Hola. Salí del juego, dejando mí sesión como ganador y tomando los regalos del comienzo del día y a los minutos vuelvo a ingresar y al jugar, me doy cuenta que me sacó la racha y sus ventajas. Estoy molesto.
my game will not load. It gets to a certain point and just stops. Please help.
why does my screen keep freezing up? It is annoying and I am ready to delete playing
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…
