Temporary issue: Lost events, boosters or daily progress
Answers
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Hello!
Thank you for the infos so far
Yes, creating a King account is advised. In case something happen, your progress won't be lost and you can always retrieve it along with your gold bars when you log in after
To find the app version on windows 10, visit Microsoft Store- library - games - tap on Soda app- at the bottom of the page you should see the app version (something like 1.219.300.0)
Lastly I'd need your game ID so the game can be located and looked into
It's a unique number associated to your account. Visit your profile settings in Soda app and click twice the King logo at the top. It will be replaced by your game ID. For more infos visit this page on how to find this number on Soda app
Thanks!
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Hello @MphsRed !
Thanks for reaching out to the community!
Thank you for the infos provided so far
I'd need your game ID so the game can be located and looked into
Your game ID is not your username. It's a unique number associated to your account. Visit your profile settings in Soda app and click twice the King logo at the top. It will be replaced by your game ID. For more infos visit this page on how to find this number on Soda app
How do you save your levels? With a King account or Facebook account?
Thanks
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Game Id - 1160209039
I used to save my game progress using Facebook but it’s just recently switched me over to Save my progress using King.
I play soda using the app which is installed on my iPhone XR.
i have enough storage on my phone.
my phone is up to date with updates and the latest version is 14.8.1
i have the latest version of soda installed on my phone the version is 1.219.3
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Hello @rizla_rizla and welcome to Soda community!
Sorry to hear about that. Soda app on my w11 laptop loads wtihout problems
Let's find out what's going on 🤗
Pleae try standard troubleshooting steps and let me if they help or not
- check for Soda and device updates
- check that your device has at least 2 GB of free storage
- provided you have a King account to save your progress try to log out- close game - restart device - open game - log in and pass any level to make sure you reconnected to the server
- you might need to repeat the steps above 3-4 times
Thanks
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I play this game everyday and I have gotten kicked back to day one several times and I'm sick of it so fix it none of your questions helped I do all that so I don't want to hear that. If this happens I'm done playing I'm sick of being sent back to the beginning time after time . * Thank You
*Edited by CM:⛔️ That’s too much personal information - Our House Rules
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Hello @BROOKSREGINA
I'm sorry to hear about this.
I ask questions because the answers given from the players is what helps me and eventually community manager understand what's going on. So if you would be so kind, please answer my questions posted in my first comment. The more details are available the better it is in order to solve this. If you don't know how to find certain info on your device or you don't understand them, don't hesitate do ask 🙂
For you safety and privacy, please delete your personal email address. It's not required and the house rules of this forum are against sharing such personal information publicly. To edit your comment, click on the gray cogwheel icon at the top right of the comment. delete email address and save comment
Thanks!
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Hi Pitty_Kitty,
Sorry, my User ID is 1058877910.
For saving, I don’t technically click “save” anywhere. After reading this thread yesterday, I tried to check out my info through my profile & it told me that I would no longer be able to connect through Facebook, even though I hadn’t gone through Facebook just the app on my iPad. So I guess the app was saving as I played on the tablet & not specifically through Facebook.
this streak was I think about 60something days, but when it happened before I was up to over 100 days as best I can remember.
