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Temporary issue: Lost events, boosters or daily progress
Answers
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Hello and welcome to the Community @rizla_rizla
I am sorry to see your levels not showing. Please check this support page and follow the steps. You can click on “View Post” 😉
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I play this game everyday and I have gotten kicked back to day one several times and I'm sick of it so fix it none of your questions helped I do all that so I don't want to hear that. If this happens I'm done playing I'm sick of being sent back to the beginning time after time . * Thank You
*Edited by CM:⛔️ That’s too much personal information - Our House Rules
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Hello @BROOKSREGINA
I'm sorry to hear about this.
I ask questions because the answers given from the players is what helps me and eventually community manager understand what's going on. So if you would be so kind, please answer my questions posted in my first comment. The more details are available the better it is in order to solve this. If you don't know how to find certain info on your device or you don't understand them, don't hesitate do ask 🙂
For you safety and privacy, please delete your personal email address. It's not required and the house rules of this forum are against sharing such personal information publicly. To edit your comment, click on the gray cogwheel icon at the top right of the comment. delete email address and save comment
Thanks!
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Hi Pitty_Kitty,
Sorry, my User ID is 1058877910.
For saving, I don’t technically click “save” anywhere. After reading this thread yesterday, I tried to check out my info through my profile & it told me that I would no longer be able to connect through Facebook, even though I hadn’t gone through Facebook just the app on my iPad. So I guess the app was saving as I played on the tablet & not specifically through Facebook.
this streak was I think about 60something days, but when it happened before I was up to over 100 days as best I can remember.
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Hello,
i had a streak of over 1500 days played in a row but today I am back to day 1. I am pretty positive I played yesterday but was hoping that maybe it was a “glitch” that kicked me back to day 1.
Is it possible to get my days back? Obviously I am a pretty committed player.
any help you can provide would be much appreciated.
thank you,
Seth
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Hello @samiller_11 and welcome to soda community!
Unfortunately daily streak can't be recovered if it's broken
Quite many players reported this glitch but I don't have updates on the situation yet. Would you provide more details about your game so I can collect all infos and forward them to community manager?
- what is your game user ID *
- do you play on Soda app installed on your device? Or, do you play on Facebook site?
- Which device do you use? (make an model)
- does your device have at least 2 GB of free storage?
- which is the latest version of your device operating system (for example, Android 11, iOS 15)
- which is the latest version of Soda app installed on your device (for example 1.219.3)
*with your game ID the game can be located and looked into
It's a unique number associated to your account. Visit your profile settings in Soda app and click twice the King logo at the top. It will be replaced by your game ID. For more infos visit this page on how to find this number on Soda app
thanks!
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Hello!
Thanks for these infos,
passing these on to community manager. Hopefully this issue will be solved soon and won't happen again. Unfortunately daily streak can't be recovered if it's broken
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Wow! I’m shocked you got so high. My consecutive days always glitches and resets back to 1 randomly for me :(
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Thank you @kimmykimbo1992
passing this infos on to community manager so hopefully this glitch can be solved soon
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i can't get to play today
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