Lost progress

sassysandie · June 23

My old tablet died. I want to transfer my progress on candy soda so tI dont lose years of play and all the money I have spent. Right now when I log in it starts me all over from the beginning. If I can't get my progress back please just delete me, I'm not starting over again.

kiara_wael · June 23

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.

PummyRaj · June 24

https://community.king.com/en/candy-crush-saga/discussion/456581/lost-progress

Hello @sassysandie🤗 A Warm Welcome to the King Community!

I am sorry to hear about the issue in your Candy Soda Game!

Let me call in our Candy Soda Saga Moderator @Yosca to help and follow-up with you.

If you have any questions in the meantime, please type below🍫🍫

Yosca · June 24

https://community.king.com/en/candy-crush-saga/discussion/456581/lost-progress

Welcome to Soda Community @sassysandie I am very sorry to hear this! Do you log in with the same account credentials?Please visit the guides below how to get your progress restored:

Lost my levels Facebook

I can’t find my progress in the game

If you still cannot get your progress back, then contact Player Support. They can manually restore your progress. You can contact Support directly from your device. Follow the steps described here ⬇️

https://community.king.com/en/blog/discussion/369393/how-to-contact-support-from-the-game-app-to-report-lost-progress-issues

Let me know if you need more help 🤗

sassysandie · June 25

I am 75 years old and enjoy this game. I'm not very familiar with computers and I don't always know where to go to find information. I've been playing this game for over 10 years and I've made a lot of progress I don't want to lose. I have 2 email addresses … and …. I mostly use the 07 address. I hope we can get my game back.

*Edited by CM:⛔️ That’s too much personal information. For your own safety and protection, do not share your email address - Our House Rules

Yosca · June 26

Let me help you step by step @sassysandie

Open the game on your new device, and click on “played before”

Click on “already have a King account” if you’re playing via King account, or click on the blue Facebook button if you play via Facebook account. If you don’t remember which email address you used, please try both.

Lost progress

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