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🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
🐝🍯 Bee Season has arrived in Soda!
🏢👀 Have a behind the scenes look at the King offices!
Give feedback on topics!
🏴☠️🎨✨ Shipmates has received a makeover!
🚪✨ A new test appears!
Send Life feature broken?
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Answers
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Hi @LizzyLemondrop how are you doing today? They are going to ask you to do some troubleshooting so let's try that first. Clear the history and make sure that you have the most recent version of the game. Then click on one of the links below to complete the troubleshooting. Please let me know if it works and I will keep my eyes open here to see if anyone else reports this because it could be a new glitch starting.
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
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You don't need any of those links if you are on Windows 10. What you can do is uninstall the game app and reinstall it again. You shouldn't lose your boosters because I did it once and they were still there. Take a print screen of the boosters before uninstalling just in case something happens.
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I have been experiencing problems with my "Send" button too. I recently discovered that I can no longer scroll down my friends list when attempting to send or ask for lives either. Not sure what is wrong with Windows 10, but it has reeked havoc on my gaming experience in general.
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@LizzyLemondrop I think you might lose your daily day. It might take you back to day 1 again but at least everything else would be working.@BeckyBubblegum I am surprised that you are also having trouble playing through Windows 10. That's the only way that I play the games, besides on my mobile devices. I just went into the game and clicked on the send and it worked.I just found this link about Windows 10 so you might want to check it out: https://community.king.com/en/blog/discussion/247421/having-problems-connecting-to-facebook-on-a-windows-10-game-app#latest
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@Elsa, I downloaded updates for my windows apps as the thread you linked suggested, but Soda Saga didn't appear on the list of available updates. I also tried troubleshooting the app as I have done in the past, but that didn't do the trick. The only thing left to try is resetting the app, and I'm not really sure I want to lose my 2-hr boosters over this glitch.Anyway, thanks for trying to assist us!
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Oops, I should have better explained! Because I've been logging in every day, I have been earning a daily 2hr booster. If I reset the app I think I will lose my streak and be stuck with 1hr boosters again, which given how hard these levels can be, I don't think I'm willing to do that just yet.
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^ I agree.I'll have to weigh my options on if I want my daily log-in to reset, or just deal with the feature being bugged. If I decide to reset the app I'll let you know if it works. BTW: Something else I have noticed lately is that my "camera" doesn't pan around to let me see how big the level is anymore.