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After Ad screen goes black - (Collecting details for investigation)!

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Answers

  • BrandieMarksberry
    BrandieMarksberry Posts: 1

    Level 1

    Help please 
  • lindalemaire
    lindalemaire Posts: 1

    Level 1

    Same issue overhere. After watching the ad, the screen turns completely black and I have to restart the app. I'm using IOS 9.3.5
  • mindybess
    mindybess Posts: 2

    Level 1

    I am having the same issue I watch the video to continue playing on then goes completely blank and I have to close out and go back into the game on iOS 12.2
  • csjohns97
    csjohns97 Posts: 3

    Level 1

    Hello, I am also having the same issue with screen going black after an ad.  I restarted my iPad and I was able to get the app to open, and proceed to my trail.  However, the screen is locked, and when I click on my current game, nothing happens.  Just adding my two cents so you are aware it’s not an isolated incident.  This started happening on May 29, 2019.  Thanks.

  • Kirsty83
    Kirsty83 Posts: 1

    Level 1

    I am having the same problem with getting a black screen which freezes the game. I’m on iPhone 8 IOS version 12.2. Is there any fixes? 
  • ctully78
    ctully78 Posts: 3

    Level 1

    Exact same issue. iPhone XS. iOS 12.3.1
  • episkate
    episkate Posts: 1

    Level 1

    I am losing all my gold bars after the black screed happened. Any chance to get it back?
  • fab025
    fab025 Posts: 4

    Level 1

    Hi all, I don’t know if anyone has noticed but the black screen effect seems to be happening more often... I just had it occur 3 times in a row in a matter of minutes... Any help fixing this yet?? 
  • fab025
    fab025 Posts: 4

    Level 1

    I’ve also had it happen after I waited for the entire ad to finish, I hit the x and it goes black. 

    Using iPhone 7 Plus iOS 12.3.1
  • jeffb113
    jeffb113 Posts: 2

    Level 1

    I have the same thing happen as everyone else in here. iPad 5th Generation iOS 12.1.3

    driving me nuts not being able to get the extra boosters. 

Hey! Would you like to give us your opinion?