Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Jelly cake/Special Candy match freezes the game when destroyed - FIXED!

I have had the screen freeze 3 times now when I have used either 2 color bombs or a colorbomb and the other thing that makes things change color. It used my lives. I also am losing time with th unlimited boosters I paid for because I keep using lives and the boosters aren't working. I also lost 2 lollipop hammers when I used them to move things into place.

Accepted answers

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13 If you go to "Google Play Store", you can see any available updates

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with the Jelly Cake in your game!! This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

All comments

This has already been reported here!

We will keep you all up to date on the thread and I'll move your comment so you don't miss out on any updates.

On level 709 when you clear the wheel on the left hand side freezes the entire game.

Game freezes whenever I explode a donut. Playing on Samsung J2 phone. Help.

Screen keeps freezing on level 2709 its costing me a lot

I have the same problem in level 965 When the wheel starts the game is freezing. Please help!

@dmbkca93, truly sorry to hear this happened

Unfortunately, we are unable to replace any items that have not been received so this must be reported to our Player Support team here

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

Thanks

@ept0202, good news, well not really, however, we've received more reports about the Jelly Cake on other levels so I"ve reported this to the Studio so it's being looked at.

I have a thread which I will keep updating a soon as I know more so I'll merge your comment so you don't miss out on it 😉

I'm really sorry for the inconvenience caused and thanks for your patience while we look into this!

Thanks for reporting this guy and know that we have informed this to the studio so it is being looked at.

I'll merge your comments to the thread so you can receive updates when we have one 😉

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Thanks for reporting this @Cantgetno and sorry to hear this is happening

I was able to reproduce the issue and have reported this to the Studio. I don't know how long it will take them to correct this so in the meantime if you have access to a mobile, you can continue playing from the mobile.

As soon as I know more, I'll let you know 👍

Welcome to our Community @kajouvivi 🤗

Sorry, but we only use English on the King Community, to make sure that everyone understands and can be understood.

Please feel free to re-post your question in English and one of our members will be happy to help you.

Thanks for your understanding and have a lovely day!

Thanks for reporting this @Michelle_Quici and sorry to hear this is happening

I was able to reproduce the issue and have reported this to the Studio. I don't know how long it will take them to correct this so in the meantime if you have access to a mobile, you can continue playing from the mobile.

As soon as I know more, I'll let you know 👍

je suis au niveau 968 et les roues gèlent dès qu'elles doivent exploser?

**Edit by CM: Unsupported language**

This is very very annoying as I've tried to play level 937 4 times and each time I click all bits of the wheel it just explodes and freezes - is this a normal problem.

**Edit by CM: Unsupported language**

My game keeps freezing on level 968 when the cornet bubbles explode. Kris doing it even after closing and refreshing app

Same with level 965!

Everytime sorry

On level 702 everyone I burst the bubble ring it crashes the game

I'm at level 968. When I clear the corner bubble and it starts to explode, the game freezes.
It didn't happen yesterday, but today continues to do this even after closing and logging back in.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Hello @Bggabcsi Hearty Welcome to all of you to the Candy Soda section of our friendly King Community

I am sorry to hear that you are having issue with the Jelly Cake in your game!! This was a bug that popped out for Android and Facebook players... Apple user should not be affected as per our information!!

Anyway, this bug was reported to the King team and they worked on it and fixed it. Hence, it should not affect your game anymore! If you are using Android device, please make sure you have 1.152.13 version installed to remove this bug.

This thread will be closed as I am redirecting you to the Main Thread where other players also have complained about the same issue. Please head there for updates and to post your comments!

Thank you for posting in the Community! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

Good news all 🙌

All affected Jelly Cake levels should now be fixed on Facebook and Android devices.

If you play on an Android device, you need to make sure you have the game app version 1.152.13 installed so please check the Google App store for the update.

If you have lost any purchased items during this issue, please contact our Player Support team here so they can assist and make sure you use the same email address associated with your game when contacting them so they can locate your game records.

If the issue is still persisting on Apple devices, THIS IS BEING WORKED ON!!! Keep an eye on the App Store for available updates!!!!

Thank you all for your patience and collaboration and hope you have a Sodaliciouse day 🤗

Hi!
Which platform are you using?
There is a new update out that fixed this issue, please make sure that you have the latest version of the game from the app store if you are using android/ios

Hello @babersgrandma Hearty Welcome to the Candy Soda section of our friendly King Community

There was an issue with the "Jelly Cake Explosion" (the pin wheel burst) till couple of days ago, which was rectified by the King team

** If you are playing on an Android or iOS devices and having this issue, make sure that you have installed the latest version 1.152.13 If you go to "Google Play Store", you can see any available updates

** If you are on PC clear the cookies, delete the browsing history and open your game again!

If you have any further questions, please post them in this Main Thread where other players have wrote about the same issue. Please head there for updates and also to post your comments! This thread will be closed now to lessen the confusion and to keep all the comments in a single place!

Thank you for your patience and understanding! Have a great rest of the day/evening!

P.S: There are few contests going on in the Community for us to win some Goodies for our game. I am adding them here
1) Win 30 Gold Bars
2) 20 Gold Bars are yours if you find the Differences

All comments

**Edit by CM: Unsupported language**

This is very very annoying as I've tried to play level 937 4 times and each time I click all bits of the wheel it just explodes and freezes - is this a normal problem.

je suis au niveau 968 et les roues gèlent dès qu'elles doivent exploser?

**Edit by CM: Unsupported language**

Thanks for reporting this @Michelle_Quici and sorry to hear this is happening

I was able to reproduce the issue and have reported this to the Studio. I don't know how long it will take them to correct this so in the meantime if you have access to a mobile, you can continue playing from the mobile.

As soon as I know more, I'll let you know 👍

Welcome to our Community @kajouvivi 🤗

Sorry, but we only use English on the King Community, to make sure that everyone understands and can be understood.

Please feel free to re-post your question in English and one of our members will be happy to help you.

Thanks for your understanding and have a lovely day!

Thanks for reporting this @Cantgetno and sorry to hear this is happening

I was able to reproduce the issue and have reported this to the Studio. I don't know how long it will take them to correct this so in the meantime if you have access to a mobile, you can continue playing from the mobile.

As soon as I know more, I'll let you know 👍

We have a slight technical issue with our game which is, unfortunately, impacting the jelly Cake when destroyed making the game freeze!

Rest assured however that our developers are already aware of this and are working hard to find a resolution as quickly as possible.

Please note that until this is fixed you will probably still encounter the same issue if you continue playing the game.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Thanks for reporting this guy and know that we have informed this to the studio so it is being looked at.

I'll merge your comments to the thread so you can receive updates when we have one 😉

@ept0202, good news, well not really, however, we've received more reports about the Jelly Cake on other levels so I"ve reported this to the Studio so it's being looked at.

I have a thread which I will keep updating a soon as I know more so I'll merge your comment so you don't miss out on it 😉

I'm really sorry for the inconvenience caused and thanks for your patience while we look into this!

@dmbkca93, truly sorry to hear this happened

Unfortunately, we are unable to replace any items that have not been received so this must be reported to our Player Support team here

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

Thanks

I have the same problem in level 965 When the wheel starts the game is freezing. Please help!

Screen keeps freezing on level 2709 its costing me a lot

Game freezes whenever I explode a donut. Playing on Samsung J2 phone. Help.

On level 709 when you clear the wheel on the left hand side freezes the entire game.

This has already been reported here!

We will keep you all up to date on the thread and I'll move your comment so you don't miss out on any updates.

@pemaan and @raggy, first of all, welcome to our Community 🤗

So what seems to be the issue you both are having on level 965?

On level 1115 when anyone of those pink wheels explode, my screen freezes. I cant continue

level 2846 is doing the exact same thing i can't get past it

As I already reported: when the wheel starts to run, the whole game freezes.

raggy said:

As I already reported: when the wheel starts to run, the whole game freezes.

Not sure where you reported this but thanks for clarifying @raggy👍

This is something that we have reported to the studio here @Pemaan is having the same issue, I'll more your comments to the thread so you don't miss out on any updates on this matter.

Apologies for the inconvenience caused and thanks for your patience while we look into this 😉

Why I can't edit my profile?
I returned playing the game after some while, but I've noticed that I can't edit my profile. Not sure why it shows United Kingdom either. I was in Israel when I've installed the game, now I'm in India. It looks like this:
No events
My games no longer show events, avatar, nor coins
extra lives
I play my five levels, it shows I will get five extra when it goes fishing. And them it only gives me 1 extra lives life.
I logged in using Facebook
when I did login using facebook I ve lost my 24 hours boosters
The bubblegum troll is casuing trouble
it’s genuinely annoying me how i keep failing these levels because i cant use any gold bars fix this!!!!!!!!!!!!!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…
New to Soda? Learn more about Boosters & Blockers! 🍬🍭🧁
Hello, Soda fans! Starting out in Candy Crush Soda Saga (or just Soda, as we call it here!) can feel a bit overwhelming, so many candies, so many challenges! 🤯 You might discover 🍬 boosters and use them freely, only to later realize they don’t magically replenish. 😅 And then there are 🧁 blockers, standing in the way of…
How to play the different game modes in Candy Crush Soda Saga 💀🥤
Before we look at the type of levels, let's also look at the Level Indicator! ⚠️ Level Difficulty Indicators Some levels are tougher than others, so icons and borders warn you in advance: 🟧 Hard Levels: Marked with an orange border. 🟥 Super Hard Levels: Marked with a red border. ⬛ Ultra Hard Levels: Marked with a dark red…