We've got some news from the technical team about the "disappearing events" mystery:
In case ALL events have disappeared, please try to log out and in again, and play one level afterwards. Shouldn't the events be back then, please contact Player Support from the app (tap on the blue cogwheel, on the question mark, select Technical and Connection Issues, tap on the Contact Us button at the bottom of the page) .
I am sorry you have lost all the features. Have you tried to log out and in again of the game and play one level afterwards? The events should be back then. If not please contact Player Support from the app on your device: tap on the blue cogwheel, on the question mark, and select Technical and Connection Issues.
🌟Everycloudhasasilverlining🌟
✨Carpe Diem✨
You can vote HEREfor an improvement of the Swedish Fish
I'd love to help- but bear in mind here in the Community we don't have the ability to solve the issues in the game- we can assist players with troubleshooting steps and we can report issues to the Studios. 😊
To do that, we need to have a closer look at your accounts, and that can be only done if some of you, @mkayedub , or you, or another player who is experiencing the same issue- all events disappeared- can email us through the game app: tap on the blue cogwheel, on the question mark, select Technical and Connection Issues, tap on the Contact Us button at the bottom of the page, and then let me know so we can find that email and investigate the issue.
But first, please try logging out and in again, and playing one level afterwards- this could solve the problem.
Sorry i forgot to mention that yesterday i entered the game & found that it took me to day 1 in the daily bonus although i didnt exceed the 24 hours to reopen and play again.
This is one.. another one now i entered again to do what u suggested i found no lives to play but 0 luves & it will take 5:18:24 for a new life...
Hello @brilliantstar I am sorry you have this problem with refill lives. To fix the life timer in the game follow the steps below:
Open the game and check how long you have to wait for your next life.
Now set the clock on your device forward by that amount of time.
(For example, if the game says “100 hours until your next life” you'll need to change the date in your phone’s calendar. For this example that's 4 days and 4 hours.
Now briefly return to the game’s map screen to allow this to register.
Then go back to your device's time setting menu and restore the time and date back to the correct setting.
Finally, turn off your device for 10 seconds, then turn it back on. This should now be all fixed!
🌟Everycloudhasasilverlining🌟
✨Carpe Diem✨
You can vote HEREfor an improvement of the Swedish Fish
I told u before sending an email is not that afficiant knowing that i did it before. But now with u saying yo everybody tap blue cogwheel tap question mark ..bla.. bla then rap contact us & send an e-mail.. i did it again & sent an email unfortunately the same answer as i got before:
"Join the comunity team"
Wull try to send a screenshot attached
Thank u inadvance for your explanation concerning this issue
To get back the other features, have you tried to log out and in again of the game and play one level afterwards? (I suggest to replay an easy level which you can win). If you’ve done it the events should be back then, sometimes it takes a while. If not please contact Player Support from the app on your device: tap on the blue cogwheel, on the question mark, and select Technical and Connection Issues.
Hi @brilliantstar That’s an automatic mail. Did you reply, using that email? It can take some days before you get an answer. Or maybe @Lola_Pop can tell you more. But you have to wait until the next day, it’s now in the evening..
🌟Everycloudhasasilverlining🌟
✨Carpe Diem✨
You can vote HEREfor an improvement of the Swedish Fish
But before when i did this procedure two or three weeks ago i got this anwer & replied several time but nothing except this same answer from yr support center as if a robot is answering all mails.
I did tell @ @Lola_Pop about my concern and sent the same screenshot sent to u..
Anyway if its all about time and waiting till tomorrow is not a big deal i will wait although i guess nothing new will happen
I am not sure if this is related or not, but I logged in to my game today and I do not seem to have received ANY daily bonus. If this is intended, I must say that I am not impressed. We have an event going on right now and there is no way I am going to be able to complete the challenges without my daily bonus. 😫
I never heard back from TECH. the current "level" I am on has 44 games! nothing in between. I have completed a level previously that had abought the same number of games. I thought surely something would happen. It just put me on the road to the next level. I am bummed........
Answers
Hello Soda friends,
We've got some news from the technical team about the "disappearing events" mystery:
In case ALL events have disappeared, please try to log out and in again, and play one level afterwards. Shouldn't the events be back then, please contact Player Support from the app (tap on the blue cogwheel, on the question mark, select Technical and Connection Issues, tap on the Contact Us button at the bottom of the page) .
I hope it helps! ❤️
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaThank you @Origins7_Dale
Hello @Enigm4
I am sorry you have lost all the features. Have you tried to log out and in again of the game and play one level afterwards? The events should be back then. If not please contact Player Support from the app on your device: tap on the blue cogwheel, on the question mark, and select Technical and Connection Issues.
✨Carpe Diem✨
You can vote HERE for an improvement of the Swedish Fish
Find out SODA fun, contests, news, badges HERE
- Report
1 · Helpful Woah! Sweet 1Love Haha@Lola_Pop
With the procedure you mentiond up there to
@mkayedub he will end up here... he is saying he has the same problem as mine that is, nothing in the game but the gold bar box only..
This means you shoul take an action to manage for challanges & events to appear for everybody.
Thanks
- Report
0 · Helpful Woah! Sweet Love HahaHello @brilliantstar !
I'd love to help- but bear in mind here in the Community we don't have the ability to solve the issues in the game- we can assist players with troubleshooting steps and we can report issues to the Studios. 😊
To do that, we need to have a closer look at your accounts, and that can be only done if some of you, @mkayedub , or you, or another player who is experiencing the same issue- all events disappeared- can email us through the game app: tap on the blue cogwheel, on the question mark, select Technical and Connection Issues, tap on the Contact Us button at the bottom of the page, and then let me know so we can find that email and investigate the issue.
But first, please try logging out and in again, and playing one level afterwards- this could solve the problem.
🍭 Play Candy Crush Saga 🥤Play Candy Crush Soda Saga 👭Play Candy Crush Friends Saga
🍮Play Candy Crush Jelly Saga 🍏 Play Farm Heroes Saga
- Report
0 · Helpful Woah! Sweet Love HahaOk will try all what u sugested & then back to you to declare the results here
Thank you
- Report
0 · Helpful Woah! Sweet Love HahaSorry i forgot to mention that yesterday i entered the game & found that it took me to day 1 in the daily bonus although i didnt exceed the 24 hours to reopen and play again.
This is one.. another one now i entered again to do what u suggested i found no lives to play but 0 luves & it will take 5:18:24 for a new life...
Donno what is going on with this game!
- Report
0 · Helpful Woah! Sweet Love HahaHello @brilliantstar I am sorry you have this problem with refill lives. To fix the life timer in the game follow the steps below:
✨Carpe Diem✨
You can vote HERE for an improvement of the Swedish Fish
Find out SODA fun, contests, news, badges HERE
- Report
0 · Helpful Woah! Sweet Love Haha@Yosca
Ohhhhh la la la la laaaaa
Thank u so much..
Just by doing what you explained i got back the race... this is the only feature that returned so if u can help to get the rest
Best regards
- Report
0 · Helpful Woah! Sweet Love Haha@Lola_Pop
Hi
I told u before sending an email is not that afficiant knowing that i did it before. But now with u saying yo everybody tap blue cogwheel tap question mark ..bla.. bla then rap contact us & send an e-mail.. i did it again & sent an email unfortunately the same answer as i got before:
"Join the comunity team"
Wull try to send a screenshot attached
Thank u inadvance for your explanation concerning this issue
- Report
0 · Helpful Woah! Sweet Love Haha@brilliantstar
Nice the life issue has been solved 😁.
To get back the other features, have you tried to log out and in again of the game and play one level afterwards? (I suggest to replay an easy level which you can win). If you’ve done it the events should be back then, sometimes it takes a while. If not please contact Player Support from the app on your device: tap on the blue cogwheel, on the question mark, and select Technical and Connection Issues.
✨Carpe Diem✨
You can vote HERE for an improvement of the Swedish Fish
Find out SODA fun, contests, news, badges HERE
- Report
0 · Helpful Woah! Sweet Love Haha@Yosca
Plz dont tell me the same story again about the cogwheel , technical issue & support center or contact us button
I did that previously
And again today
Am always getting the same answer for all my mails: "join comunity team"
Which means i will end up here again!
A screenshot attached
Tks for any new help in my issue
- Report
0 · Helpful Woah! Sweet Love HahaHi @brilliantstar That’s an automatic mail. Did you reply, using that email? It can take some days before you get an answer. Or maybe @Lola_Pop can tell you more. But you have to wait until the next day, it’s now in the evening..
✨Carpe Diem✨
You can vote HERE for an improvement of the Swedish Fish
Find out SODA fun, contests, news, badges HERE
- Report
0 · Helpful Woah! Sweet Love HahaNo i did not answer
But before when i did this procedure two or three weeks ago i got this anwer & replied several time but nothing except this same answer from yr support center as if a robot is answering all mails.
I did tell @ @Lola_Pop about my concern and sent the same screenshot sent to u..
Anyway if its all about time and waiting till tomorrow is not a big deal i will wait although i guess nothing new will happen
- Report
0 · Helpful Woah! Sweet Love HahaI am not sure if this is related or not, but I logged in to my game today and I do not seem to have received ANY daily bonus. If this is intended, I must say that I am not impressed. We have an event going on right now and there is no way I am going to be able to complete the challenges without my daily bonus. 😫
- Report
1 · Helpful Woah! Sweet 1Love HahaI never heard back from TECH. the current "level" I am on has 44 games! nothing in between. I have completed a level previously that had abought the same number of games. I thought surely something would happen. It just put me on the road to the next level. I am bummed........
- Report
0 · Helpful Woah! Sweet Love Haha