the orange 'experiencing problems' message pops up often when retrieving lives with the envelope

abe_coffee

hello ... it is Jan 16 2019 ... is anyone there at king?  ... I hope you had a good holiday season

QueenMia

Hello @abe_coffee and, OMG, I'm really sorry, I've missed your messages Please give me your Core ID and I'll pass it to the Studio for them to investigate. I take it that it's still happening?

Thank you!

abe_coffee

yes it is still happening ...

I can send you the ID ... is there a secure way to send it?

QueenMia

You can send it to me via PM if you want but there's not much other people can do with it, so don't worry, it's safe to share it  

abe_coffee

sorry, I am reluctant to put out such a powerful number in the forum

after all, if this number can get a developer to act it should be kept secret

I will need help with messenger ... do we need to be friends?

QueenMia

Hey @abe_coffee - No need to go to Messenger, you can send it to me on the Community! 

There's the option to send messages - Click on my profile and click on Message. You'll then be able to send me a private message from here. 
Then keep an eye on the Menu (at the top the screen), you'll see an envelop and a notification on it once I answered

abe_coffee

sent a message ... did you get it?

QueenMia

Yes

abe_coffee

the magic number has been sent

what happens now?

abe_coffee

new data for firefox:
today with 2363 lives ... after retrieving 5 lives the orange message appears

old data from other players:
chrome ... seems to act up at around 1000 lives
chrome ... may lock up at around 2000 lives and may not allow lives to be retrieved
gameroom ... at around 500 lives ... limits the user to 10 lives before the orange message appears