All bonus boosters are lost...

haoulicat

Hi there

A few days after the game was upgraded to the new layout, all my bonus boosters are gone.... I was with booster 343 or something. After completing a level, no more booster will appear as usual. I'm a little bit confused of that. Can anybody explain me how I can get back my boosters?

Thanks a lot...

Crazy Cat Lad

Hi @haoulicat !

Please check the page here to get help on this:

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Diamond_Lim

https://community.king.com/en/alphabetty-saga/discussion/315315/all-bonus-boosters-are-lost

Welcome to Sweet King Community! 👑

Very sorry for your problem! 😔

⚠️ So please attention when you have trouble to lose all of your boosters! ⚠️

1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help. 😊

Don't worry! Daily Bonus (can be available on 12pm to 2pm) is still helping you to earn more boosters on this game. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a nice and safety day! 😊

haoulicat

Hi

So, before the update, if I complete a level, I get a booster.... this does not work anymore, there are no boosters anymore... no booster I had and no booster after completing a level.... so I guess you ruin the game by rolling out the update.... this is likely bad :-(

Diamond_Lim

https://community.king.com/en/alphabetty-saga/discussion/comment/1142152#Comment_1142152

Thank you for your answering!

You can check these informations :

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

And

https://community.king.com/en/blog/kb/articles/193-why-can-t-i-find-my-boosters