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Farm Heroes Saga game looks different on Facebook? NEW HTML5 version!

QueenBQueenB Posts: 7,433 Community Manager
edited September 2019 in Support

Howdy farmers!

 If y'all playing Farm Heroes on Facebook, you might have noticed the graphic has changed a bit and you're getting tutorials as if you were a new player. 

This is not an error but a test we're currently running to see the performance while running on HTML5, you can read more about this here.

If you already have the new HTML5 version and have issues, please check if your browser is ready to support HTML5. 

If you have lost any purchased items from your game doing this change, please contact our Player Support team here so they can help replace purchased items.

If you have any feedback about the new look, please comment below!




Thank you!



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Comments

  • getegete Posts: 1 Newbie
    edited February 2019
  • Hey! Would you like to give us your opinion?

  • mysticalmystymysticalmysty Posts: 30,131 Crushing Legend
    edited February 2019
    Hi @gete  you can download and play farm heroes saga on pc if you have windows 7 and up, search on google play to download the app.

    Wherever a beautiful soul has been there is a trail of beautiful memories 🌸


  • PummyRajPummyRaj Posts: 14,298 Farm Moderator
    Hello @gete,

    A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players in any King Games Sections :)

    To add to what @mysticalmysty suggested, there are 2 ways to play the game on your PC.  Here is a link to play through Kingdom account directly https://king.com/
    Go to that link and click on "Games" tab located in top left corner of the page -->  Select "Farm Heroes" from the list appeared.  Don't forget to log-in before starting playing.  It will keep your level progress intact.

    If you have Facebook account, then simply search for the game.  Lots of options will pop-up, from them pick the one with "Play Now" -- that is the link that takes you to the game.

    **  IF you any other questions or need to clarify something else, please post back and tag me with @ and my name (without space), just like how I wrote your name above =)

    All the very Best & start a new adventure with those Cropsies :+1:

    Signature - Moderators 2021 FHS PummyRajpng
  • lindaiwagner88lindaiwagner88 Posts: 8 Newbie
    If I were you I'd abandon this immediately!  The game takes forever to load, is fuzzy when it finally gets there, freezes constantly AND I have lost all my saved rewards (although not my beans!)  I am constantly asked if I want to share my Friends list and it is already causing me to consider deleting the game completely.  Please sort this out
  • QueenBQueenB Posts: 7,433 Community Manager
    Welcome to our Community @lindaiwagner88😃

    I'm glad you found us and providing us feedback, may I ask if you have the new HTML5 version and if the issue started  happened after the change?  



    🍬 Play Candy Crush Saga  🍭 Play Candy Crush Soda Saga   👫Play Candy Crush Friends Saga
    🤼‍♀️ Play Candy Crush Jelly Saga      👩‍🌾 🍓Play Farm Heroes Saga     🥭 Play Crash on the Run!
  • lindaiwagner88lindaiwagner88 Posts: 8 Newbie
    I have no idea which version I have. I am using the same connection I have used for years without problem.  The "issue" started yesterday morning.  It is very unwise to spring a test on existing users without warning in this way
  • QueenBQueenB Posts: 7,433 Community Manager
    No problem, I'm sure we can figure this out together :) 

    This thread is dedicated to the HTML5 changes that is being tested so have you noticed some change on the graphic? If yes, then you're part of the test group and if all is normal as usual, than you still have Flash version.

    This thread is specifically for HTML5 feedback so if you're game is running on Flash, you need different support. These are the troubleshooting steps you can try to help improve the game.   

    As for testing the game, this will be rolled out to all players soon but before doing this, we need to test and see what needs to be improved before making the changes.

    Hope you'll understand this :) 




    🍬 Play Candy Crush Saga  🍭 Play Candy Crush Soda Saga   👫Play Candy Crush Friends Saga
    🤼‍♀️ Play Candy Crush Jelly Saga      👩‍🌾 🍓Play Farm Heroes Saga     🥭 Play Crash on the Run!
  • tatoutatou Posts: 1 Newbie
    edited August 2019
  • ChiefCharlieChiefCharlie Posts: 2 Newbie
    New graphics are awful, you have made the game almost unplayable. Small, fuzzy focus, nasty changes. If this is how it will be from now on then I am gone.

  • QueenBQueenB Posts: 7,433 Community Manager
    Welcome to our Community @tatou😃

    I'm sorry but we only use English on the King Community, to make sure that everyone understands and can be understood. 

    Please feel free to re-post your question in English and one of our member will be happy to help you.

    Thanks for your understanding and have a great day :) 



    🍬 Play Candy Crush Saga  🍭 Play Candy Crush Soda Saga   👫Play Candy Crush Friends Saga
    🤼‍♀️ Play Candy Crush Jelly Saga      👩‍🌾 🍓Play Farm Heroes Saga     🥭 Play Crash on the Run!
  • ChiefCharlieChiefCharlie Posts: 2 Newbie
    Seriously why change things? Far too many games get changed and made a whole lot worse, perhaps you guys are unaware of the adage 'if it ain't broke, don't fix it'.  Hope someone works out that people play them because they like them as they are....and these new changes are not liked one little bit.
    Shame that after 1000+ levels I will be leaving yet another game due to your 'new and not improved' version.
    If you need to change server/provider/whatever you want to call them, then fine do that but why oh why does it always involve changing the graphics and the general layout?
    I only joined this forum today because Iwas incensed by these awful changes...but hey I am only one player so you probably will take no notice ...but when you roll this dreadful version out to the masses get ready for lots of negative feedback.
  • Reva_HuffReva_Huff Posts: 4 Newbie
    Started having problems a couple of days ago, takes ages to load graphics are terrible same quality we had 20 years ago. Try to play game after a couple of moves it crashes with "we have encountered a problem" You have caused the problem. May check back a couple of times to see if things have improved otherwise but feel these improvements may be the end for this game
  • cagsywagsycagsywagsy Posts: 1 Newbie
    Rubbish graphics. Taking ages to load. You could have warned everyone about this test. in fact you should have asked for volunteers to try it out first. Very unprofessional .
  • BetsyCBetsyC Posts: 10 Level 2
    Hate this change.  I'm on level 1749 and now I want to quit. Lost all my boosters, graphics are blurry, and I have to endure a tutorial of sorts to even get in to play. Change it back!
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