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Farm Heroes Saga not loading on Facebook! FIXED!

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Answers

  • Lady_Choo
    Lady_Choo Posts: 26,068
    Hi @Waltraut and @Ted_E_Vanderford welcome to the community, thank you for joining us. 
    With you both having similar issues, could you please clear cache and cookies and try again and let us know if it worked or not. 
    Thank you :) 

    https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-on-pc-facebook
  • piaandersson
    piaandersson Posts: 1,032
    @Babongo @adam64 @Madhouse @Waltraut And others that play on king.com. I was logged on the game here when it came up a bar that said it was an update for the game and said to reload. So I did. The levels that I had problem whit, the ones that got the popup that said something went wrong please reload now works as they should. So try to see if you have got the update.

    If it still don´t work for you. Please write what level you get problem because as I noticed yesterday some levels works some don´t. I can´t say that all levels works now, but there has been an update so try.

    @Ted_E_Vanderford I´m not sure if you play on king.com or facebook. If you play on king.com check and see if you got the update.
    @gleloz I don´t know what you wrote but do you play on king.com do the same.


  • kingkat28
    kingkat28 Posts: 21

    Level 3
    hasn't loaded on PC for five days just loaded this morning lost all my daily rewards.
  • Babongo
    Babongo Posts: 72

    Level 3
    Issues seem to be fixed.
  • kingkat28
    kingkat28 Posts: 21

    Level 3
    Administration is useless they offer no help because the problem is with king, so just take your useless advice and you know what you can do with it. 
  • kingkat28
    kingkat28 Posts: 21

    Level 3
    King will never admit they have the problem, have lost a week of daily rewards, they should pay back but they don't, and they never fix problems with games that are difficult to pass, in fact they add more crops. But guess what I wont buy another thing of them because they are not fair.
  • adam64
    adam64 Posts: 46

    Level 3
    I am fine so far. My wife who was on the same level is fine now. I went through two levels, wife one, everything ok


  • kingkat28
    kingkat28 Posts: 21

    Level 3
    Babongo said:
    Issues seem to be fixed.
    took a week in the mean time are they going to pay back our daily rewards because we couldn't download, NO they wont


    what level was that 
  • piaandersson
    piaandersson Posts: 1,032
    @kingkat28 No one else says they have lost there rewards. Maybe you also got the bug that are reported in the thread
    Unlimited usage the Boosters - REPORTED TO THE STUDIO!.
    https://community.king.com/en/farm-heroes-saga/discussion/275853/unlimited-usage-of-the-boosters-reported-to-the-studio/p1

    It seems that that bug started about the same time when the problem whit loading the game started januari 17. I don´t know where they play if they only play on facebook or if they even got in other devices. 

    As it seems right now both facebook and king.com are working again so they have fixed that loading problem that started friday januari 17.
  • Lady_Choo
    Lady_Choo Posts: 26,068
    @kingkat28 I understand you are frustrated but please try to keep comments friendly. Are you playing on King.com or Facebook?
    Have you seen this help article here?

    https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-on-pc-facebook

    I can honestly say that your comments about fixing levels are wrong. Some levels have been changed over a dozen times that I know of, many I haven't caught or updated. If you have a problem with a level then giving feedback is handy as the studio do listen. This is from me, a player who blogs and makes videos for my own channel and blog. So I do know levels are changed often. Sometimes its not for the better, sometimes it is but they don't just make them harder and leave them they also change again. Some of those that have been changed over a dozen times were made harder many times and easier many times and ended up easier than they were to start with so respectfully, I disagree with that. I have many folders of old videos to prove it. 
    As regards the rewards, its annoying but they are free, you will get them again when the game is up and running.

    If cleaning doesn't work, please come back and let us know which browser you are using (Have you tried another) which version of windows and if playing on King.com or Facebook and your game ID would be handy too, thank you :)

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