🚫 Know issue SOLVED - Lost Boosters or Lost Progress during the latest 5.73 update!

encantes

https://community.king.com/en/farm-heroes-saga/discussion/comment/2030195#Comment_2030195

Hi @tracy27ny may you please check these helpful informations to solve your issue, by our lively Community Manager 😊😊😊😊

encantes

Hi @tracy27ny and Welcome in this Community 🍓 🍎 🍏

We are sorry about the issue in your game, it happened to me last week and I lost all my boosters.

This is an effect ot the last game update 5.73, there is a thread about it: Issue under investigation lost boosters in the last update 5.73

If you click on the green link you can read helpful info of the problem.

May you please give us your game ID?

You can contact the Customer Support in your device or from the link here 🙂

If you have more questions don't hesitate to write we are all here to help you 😉 😉 😉

Lady_Choo

@Rosechaulk and you too @Chirpycheap if you open the game on mobile, click on the cog and click on the i at the end of the bar, choose the progress isn't showing, then contact us will be right at the bottom of the article.

Its best if you can do it through the game as all the needed data will go with it but if all else fails, you can contact them via this link here. There might be a delay though as they are very busy right now. They will get back to you though as soon as they can 🙂

Rosechaulk

what Does cog look like, where is it located! I can’t find and I clicked on all symbols that I can see

Rosechaulk

I am using IPad

Lady_Choo

Ah ipad is one of the guilty parties for not being able to comment. It happens to us too.

Up at the top near your lives, then when the box opens, its customer care option not i. Click on the thread about the issues and contact is at the bottom 🙂

PummyRaj

Hello again @Rosechaulk 🙋

Please click on this (green lettered) link and see the detailed answer by our Community In-Charge for same issue --> Game Progress and Boosters lost in the game due to New update

Please post back and let us know if you need further assistance 🤗

Tammypatricia

Did anyone actually get their boosters back yet after the update lost them somehow?

genevag

Farm Heroes Saga is asking me to log in on my King account to return to my level.. When I do I get the message that there is a connection error; try again later. What should I do.

PummyRaj

Hello @genevag 🤗 A Warm Welcome to our friendly Farm King Community!

I am sorry to hear about the issue you are having in your game!

Can you please show me 2 screenshots --

1) When you are being asked to log in to your King account;

2) When you see the message about "internet connection error"

Please reply back by typing in the blank bod given below to my comment. To post the screenshot, tap on the 2nd icon that is located next to emoticon.

Hope to talk to you soon. Have a Farmtastic rest of the day 🍓🍓