🚫 Boosters not getting recharged on Facebook!

https://community.king.com/en/farm-heroes-saga/discussion/comment/2093020#Comment_2093020

@nightengale0819 Apologies for missing your comment but I bring news regarding this issue!

The fact that some of you Farmers are having issues with boosters not getting recharged has been passed on to the Studio and they are currently looking into this.

We have not been successful yet in reproducing the issue so we will keep you update in this thread once we know more.

At the moment we can offer the following options to play the game:

If you have W10, install the game app from Microsoft App Store HERE, connect the game to your Facebook account and continue where you left off.

Try a different browser! I know, some of you are not able to but Chrome, since it is the browser some of you are having this issue with so perhaps clearing the cache, could also help.

Play on a mobile device if possible. Just remember to connect the game to your Facebook account and continue where you left off.

Hope there is an option here that works for you while the studio looks into this and we'll update you all once we know more.

Thanks for your patience 🤗

PummyRaj

Hello @BetLom 🤗 A Warm Welcome to our lovely Farm King Community!

I am sorry to hear that you are having issue with the boosters in your game! We have a thread about the same issue, where few more Farmers have complained about it!! Here it is for your reference --> Boosters lasts only for 1 day

Our Farm In-charge has send this complaint to the Farm Studio. Unfortunately, they could not reproduce the issue, which makes it hard for them to find & fix the issue 😕

But, they have informed our Farm In-charge to inform the players to change the browser they are using and see if that works (Example - Edge OR Fire Fox, etc., If the different browser also giving issues, then the best remedy would be download the game through Microsoft Store and play the App version.

Can you please try either of these and let me know if the situation improves? You can post your reply by typing in the blank box given below to my comment.

Talk to you soon. Have a Farmtastic rest of the weekend 🍒 🍒

All comments

Lady_Choo

Hi and welcome to the community.

Could you tell us which device you are playing on please.

Lady_Choo

Hi @nightengale0819 Welcome to the community. I am sorry that you are having this issue. I need to ask a few more details though. Have you updated the game recently? Can you tell us which device you are playing on and the version and if you can gove us your player ID too, I can pass it over to the community manager to look into.

Remember to tag me by putting the @ sign in front of my name and it will let me know you replied .😊

Lady_Choo

@ShellyG your boosters will not have been there because they don't cross platforms. Once you start earning them though they will stay on that app unless you use them. They stay on the device they are earnt on.

How has it been so far, have they started building up when you click on the bonus and maybe have events now?

nightengale0819

I have used up all my boosters and they have not recharged in at least 6 days. Help me please. Thank you

3 days now boosters not re charged!! and the daily booster is scarce, please sort this!!!

BetLom

I am on level 843. My boosters don't recharge and I also have no access to the daily ones either.. I play on a team and although I give lives I don't receive any. This has been going on for weeks. Why??

boosters still loading after 2 days! had them 1 day and still waiting on them for 2 days please sort this

I agree, will not play anymore, waste of time

boosters are not refilling at all now, problem seems to be getting worse! very annoying

Roy19

Why do all my boosters disappear.

thank you x

hi i have boosters now but not all and one still loading since yesterday x

Hello again,

the problem still occurs, even worse I now have a pop up window telling me the boosters recharge in time but I do not have the possibility to use them... and I find it upsetting that after the message says that they will recharge in time, I can BUY some in the meantime. There is no way I am going to buy anything from now on, even if I did in the past.

I tried the game like 3 hours ago, and nothing has changed when I tried again right now.

thank you so much for help, have a good day and stay safe x

@Christaliesin @KPatete @ShellyG @Mildred_2_2 @boxermad2

We have passed on your reports and the studio is currently looking into this. They will need to investigate and reproduce the issue so we might not hear back until next week.

In the meantime, I recommend playing through the Microsoft App Store if you have Windows 10 you can just download the game HERE and remember to connect it to your Facebook account so your progress can sync or, play on a mobile device if possible just for now.

Thank you for your patience while e look into this, we will be in touch and hope you all have an awesome day 🐝🐝🐝

@KPatete

Do have this issue on previous levels as well or is it just this one?

KPatete

Ok, tried from home as well earlier, different computer. Just logged in collected TODAYS daily booster and now the +1 booster from yesterday is gone (not used) I have tried multiple computers and nothing changes, This is new. Was fine early last week.

Mildred_2_2

Hi, I am still having the same problem. Boosters are missing. They show up one day and gone the next. I play on my home computer. I can't give you my ID number because I don't know where to look for it. It gets so depressing trying to play every day without the boosters. I have lost so many. I am getting to the point of not wanting to play the game any more. I wish they would fix it and return all the boosters that I have lost.

ShellyG

@QueenB My boosters NEVER recharge, it's always this status, I tried on Microsoft etc...I play through facebook using my desktop my ID number is 1082797342 I've also cleared cache.I get the daily booster but can't use the daily boosters as they are all greyed out, this is very frustrating

Hello @BetLom 🤗 A Warm Welcome to our lovely Farm King Community!

Hello,

Yes, I can see the timer when I click on the icon, but when I open the game they have not recharged.

I can collect the daily bonus. I have cleared the cache - I use firefox - no changes. The boosters are still not available and waiting to recharge.

I closed everything again and reopened the browser - facebook and the game and I can see the extra shovel - daily bonus - and now the boosters are recharged!! It is a relief somehow but I wasted a lot of time with this issue and a lost of beans!

Thanks for your replies.

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

PummyRaj

Our Farm In-charge has send this complaint to the Farm Studio. Unfortunately, they could not reproduce the issue, which makes it hard for them to find & fix the issue 😕

Can you please try either of these and let me know if the situation improves? You can post your reply by typing in the blank box given below to my comment.

Talk to you soon. Have a Farmtastic rest of the weekend 🍒 🍒

@nightengale0819 Apologies for missing your comment but I bring news regarding this issue!

The fact that some of you Farmers are having issues with boosters not getting recharged has been passed on to the Studio and they are currently looking into this.

We have not been successful yet in reproducing the issue so we will keep you update in this thread once we know more.

At the moment we can offer the following options to play the game:

If you have W10, install the game app from Microsoft App Store HERE, connect the game to your Facebook account and continue where you left off.

Try a different browser! I know, some of you are not able to but Chrome, since it is the browser some of you are having this issue with so perhaps clearing the cache, could also help.

Play on a mobile device if possible. Just remember to connect the game to your Facebook account and continue where you left off.

Hope there is an option here that works for you while the studio looks into this and we'll update you all once we know more.

Thanks for your patience 🤗

All comments

KPatete

1) Which browser are you using? Is it the same browser you are using everyday?

I am using google in windows

** If we change our browser, the boosters vary!!

2) Are you not receiving the "Daily Bonus" feature anymore?

I do receive the daily bonus.

3) I see that you have one +1 booster. Did you collect it today?

yes the +1 booster was from today's Daily Bonus

4) You said you have not used any of your boosters in days! I understand that they are "not recharging"! Did you not receive the Daily Bonus yesterday (you should have received 1 Shovel!)!!

yes I received the Shovel yesterday and did not use it

5) Have you tried opening the game on another browser to see if the game works differently?

No I have not tried. We do onto have other browsers to use.

Now after logging out for a few hours, all the progress I had made in recharging is back to 0 again,

https://community.king.com/en/farm-heroes-saga/discussion/comment/2071501#Comment_2071501

Hi there!

If you click on the booster then there should be a pop-up that will show a timer for when the boosters recharge. Does this work in your game?

https://community.king.com/en/farm-heroes-saga/discussion/comment/2072401#Comment_2072401

Thank you for sharing this 😀

We've passed this on to the studio and I'm afraid we haven't been able to reproduce this issue which makes us think there might be a cache issue with the browser.

Have you tried clearing the cache and also, have you tried playing the game through Microsoft instead?

Let us know if you need any help with this 😉

hi i clean the laptop everyday and the cache so i know its not that, also was able to play game with no issues until i think 1 year ago on this device .

Hello,

Yes, I can see the timer when I click on the icon, but when I open the game they have not recharged.

I can collect the daily bonus. I have cleared the cache - I use firefox - no changes. The boosters are still not available and waiting to recharge.

Thanks for your replies.

Do have this issue on previous levels as well or is it just this one?

@Christaliesin @KPatete @ShellyG @Mildred_2_2 @boxermad2

We have passed on your reports and the studio is currently looking into this. They will need to investigate and reproduce the issue so we might not hear back until next week.

Thank you for your patience while e look into this, we will be in touch and hope you all have an awesome day 🐝🐝🐝

thank you so much for help, have a good day and stay safe x

Hello again,

I tried the game like 3 hours ago, and nothing has changed when I tried again right now.

hi i have boosters now but not all and one still loading since yesterday x

thank you x

Roy19

Why do all my boosters disappear.

boosters are not refilling at all now, problem seems to be getting worse! very annoying

I agree, will not play anymore, waste of time

boosters still loading after 2 days! had them 1 day and still waiting on them for 2 days please sort this

BetLom