Failed to connect

HjyC97Nf394NTLc

yes

lchapin53

tsaytds, Will you keep the current level linking back to Facebook after removing?

tigs1

still cant play its been like it for weeks now

Laura_J_Lewis

I followed the instructions above - Chrome didn't work either (after clearing cache). I do not use mobile.

Please fix

Jakeboo

Have been playing Pet Sage for a long time. This is the first time that I am unable to play the next level. Keeps giving me and error "Not connected to internet" which I am . Are there issues with this game.

kiara_wael

Hi and Welcome to our Community

please clear the cache and cookies for your browser and make sure to use Google Chrome, Mozilla Firefox or Opera wherever possible. If you’re still seeing the issue after trying these steps, then we would strongly recommend you try to play on mobile instead.

If you have a Windows PC you can also download the game app directly to your computer from Microsoft Store and play via the Windows app instead. Click here to download the game to your PC. Windows 10 is required to download the game, Windows 7 or older systems are no longer supported by Microsoft. 

If you’re still experiencing this and it has affected a purchase you’ve just made, please email Player Support here to get the purchase corrected.

For more detail info here

https://community.king.com/en/pet-rescue-saga/discussion/255015/error-message-when-playing-on-facebook

sonolencio

Hi, i'm experiencing what seems to be a bug on Mystery Mountain on the latest version of Chrome.

I've tried removing the app from Facebook, clearing the browser cache and cookies, and reinstalling everything to no avail.

I get the error ERR_CONTENT_DECODING_FAILED when it tries to load level 3 of mystery mountain, which seems to be coming from the file levels.episode54.zip .

Here's a screenshot

Can anyone help?

Thanks!

kiara_wael

Hi and Welcome to our Community

Connection Internet issue is being looked into, meanwhile please try another browser. It seems to happen mostly on Google Chrome only.

Please clear the cache and cookies on your browser to make sure the fix reaches your game.

Make also sure that the browser is up to date 

also check this page

https://community.king.com/en/pet-rescue-saga/discussion/255015/error-message-when-playing-on-facebook

chezm

Player ID 1007353621. I have been getting the above message whenever I try to play Weather Alert, Magic Mountain and assist fellow players when they are stuck. I have cleared my cache, deleted and reloaded the game but it still appears. Currently on Level 7of Weather Alert but it won't go further because of 'internet issues'. There is nothing wrong with my internet. I have tried Chrome and Firefox - same thing. I can only play the normal game levels. This has been going on for over a month now. Can you please fix it?

anhta

I can not log in my accout, problem is This email is used on another account.Please help.