Failed to connect

malimo1958

(EDITED by CM - Unsupported language) 

tolongua

i can play untill leven 3 off the extra island and then the message internet error popsup , while everyting is working perfect. someting isn't working right in pet rescue

Greymane

Hiya there @tolongua i am trusting that this issue is still under investigation. I just hope it gets resolved soon. Until then just restart the game and hope for the best.

kiara_wael

https://community.king.com/en/pet-rescue-saga/discussion/319966/everytime-i-get-internet-error

Hi and Welcome to our Community

The Game Team has investigated this .

https://community.king.com/en/pet-rescue-saga/discussion/255015/error-message-when-playing-on-facebook

Crazy Cat Lad

After downloading the app from Microsoft Store, open the game and on the start menu click on the blue "Connect":

After that choose "Facebook" and log in to your account.

SueBug

@kiara_wael, @Crazy Cat Lad,

I was getting an error message earlier saying I could not connect to the game. It asked that I log in again and I did. But now I have lost everything, my progress, my gold, my achievements with the current contests as well as the Monday/Tuesday challenge. I am not sure what to do at this point to get it all back? Any advice would be appreciated! Please help!

Crazy Cat Lad

Hi @SueBug !

Is it on the Windows app you cannot connect to your account? Or what device do you play on?

SueBug

Hi @Crazy Cat Lad,

Thank you for responding! Happy Thanksgiving!

I am playing on my iPhone. I was finally able to get in but lost everything, the progress with the games for thanksgiving, the gold I had, my daily log in progress, all of the tools that I have won/purchased when I bought gold. I did however, maintain the level I was on, tho.

My iPhone is the latest update to the 14.2 software. It was working fine before I had sent the first message and not sure what happened. Is there anyway to get my “stuff” back?

Crazy Cat Lad

@SueBug any progress in Win Streak or Daily Bonus cannot be restored, but all purchased items can be resent to you. Could you let me know your Game ID so I can find your game and see what I can do.

How to find the Game ID, check HERE.

[Deleted User]

Hi @tolongua, welcome to the Community!

🔶  Take a look at info provided in the link below regarding error messages when trying to play Pet Rescue Saga & follow the steps described therein to make sure your Game gets the fixes released for this issue.

https://community.king.com/en/pet-rescue-saga/discussion/255015/error-message-when-playing-on-facebook

🐾 Win Gold Bars & other prizes for your Game ---> HERE 🐾