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My game has frozen

Elaine1066
Elaine1066 Posts: 2

Level 1

My game of pet rescue saga is frozen it has been frozen for about two weeks now. I'm frozen on number 2855

Answers

  • Lynette
    Lynette Posts: 7,050
    edited November 2021

    Hi @Elaine1066, welcome to the Community 😊

    What device are you playing on?

    Here are options for your problem depending on where you play:

    The game not working on mobile

    Game freezing or crashing

    The game not working on PC

    Game freezing, crashing or not loading 

    Let me know if the links help, or if you need further information.

  • Elaine1066
    Elaine1066 Posts: 2

    Level 1

    My phone but my game of pet rescue saga is still frozen on game 2855

  • Diamond_Lim
    Diamond_Lim Posts: 167,033

    Welcome to Sweet King Community! 👑

    How about you tried to follow these troubleshooting steps here (Android) or here (Apple) (I hope haven't this happens! 😊) 

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

    Anyway, thank you for your playing Pet Rescue Saga! ❤️😊

    You can also check more this games' exciting news and contests (click on spoiler warming button here) 👇😊

    🐾 Welcome to the Pet Rescue Saga Community HERE! 🐾

    🐾 Furry & Purry in Pet Rescue Community HERE! 🐾

    🐾 Don't be shy and say hi... or woof or meow - Get Badge HERE! 🐾

    🐾 Show your Pet Rescue skills and claim your milestone level badges HERE! 🐾

    🐾 How many levels are there in Pet Rescue Saga HERE right now? 🐾

    💫From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

    🏁🚙 Road to King Community Legend and beyond! Levels, Points, Answer, Badges and more HERE!

    📰 Community Newsletter- November Edition HERE

    Member of the Month- October 2021: Racoon7 HERE

    🍫 Badge of the Month - November HERE 🍫

    👑 Join our Kingdom and get this royal badge HERE!

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    🐈🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    🎵 Pet Playlist HERE

    1 ,2, 3 Grow is coming to Pet Rescue Saga HERE 😍

    🏫🎄 Winter Petopia is coming! Are you ready and excited HERE?

    Poll of the Month : 🐈️🔷 Rescue the Pets vs Clear all Blocks HERE

    🐾 Pet Rescue Saga: Tips, Tricks & Tutorials HERE 🐾

    💥🐶 Pet Rescue Saga, Episode News and Releases HERE 🐱💥

    🐇🐢🐥 Guess the Moves and win Gold Bars HERE!

    🏁 Pet Rescue Quest challenge - Claim your 7 badges when rescuing the pets HERE!

    🦃 Win Gold Bars here! A Thanksgiving Hub Contest! (General Contest) 🦃

    💛🧡 King Community Quiz - Win Gold Bars HERE (General Contest) 🧡💛

    Have a pawsome day! 🐾

  • tribevstar
    tribevstar Posts: 1

    Level 1

    My Friends game has frozen on number 264 on my iPad mini. I haven’t been able to play in weeks now. It starts up ok at first but then it says “Race to the Stars has ended, Check out where you finished” I click Ok then nothing works. I’ve shut down my device so many times and nothing. HALP!

  • Diamond_Lim
    Diamond_Lim Posts: 167,033
    edited January 2022

    Welcome to Sweet King Community! 👑

    How about you tried to follow these another troubleshooting steps here (Android) or here (Apple) (I hope haven't this happens! 😊) 

    ⚠️ NOTE ⚠️

    If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

    Anyway, thank you for your playing Pet Rescue Saga! ❤️😊

    You can also check more this games' exciting news and contests (click on spoiler warming button here) 👇😊

    🐾 Furry & Purry in Pet Rescue Community HERE! 🐾

    🐾 Don't be shy and say hi... or woof or meow - Get Badge HERE! 🐾

    🐾 Show your Pet Rescue skills and claim your milestone level badges HERE! 🐾

    ✍️ Subscribe here to Pet Rescue Tagging List! 🐾

    💫From King with love Learn more about our sweet initiatives

    What makes our Kingdom so special HERE?

    🏁🚙 Road to King Community Legend and beyond! Levels, Points, Answer, Badges and more HERE!

    📰 Community Newsletter- January Edition HERE

    💥 Badge of the Month - January HERE 💥

    👑 Join our Kingdom and get this royal badge HERE!

    Member of the Month- December 2021: simplyP HERE

    The King Audio Lab HERE! 🔉

    Art Nook: King Fanart HERE! 🎨

    🐈🔊 Meet the Team behind the audio magic and give us your feedback HERE!

    🎵 Pet Playlist HERE

    1 ,2, 3 Grow is coming to Pet Rescue Saga HERE 😍

    🏫🎄 Winter Petopia - How did you feel about the event HERE?

    What is Missing? Win gold for the correct answer HERE!

    🎆 Win Gold Bars Here! Show your amazing score on Happy New Year 2022 Contest! 🎆 (General Contest)

    Have a pawsome day! 🐾

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