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Missing boosters after logging in to Facebook
findmydream
Posts: 2
Level 1
in Support
I was close to level 1400 when I realized I was no longer logged in to Facebook. I had around a hundred boosters available that I've needed for these harder levels. Somehow the boosters completely reset after logging in and I now have none. I did not change devices or reinstall the game. I also lost the friends I had on the game and my run of consecutive games reset. I don't understand why this would happen?? Unless this is a money grab, because that isn't going to work for me, I would delete the game if I couldn't get any further without using real money. Is there any way to at least get my boosters back?
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Answers
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Welcome to Sweet King Community! 👑
Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.
⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️
1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game!
2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play.
They do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊
⚠️ Need help? Check our FAQ:s first HERE
Anyway, thank you for your playing Pet Rescue Saga! ❤️😊
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Furry & Purry in Pet Rescue Community here and in King Community here 🐈️🐕️ 🚩👑
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Have a pawsome day! 🐾
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None of these situations are applicable. I connected to Facebook and now they are gone???? I did not change devices, uninstall the game or delete app data. I'm on an android phone and no system updates recently. This is the only time I've had this game on this device. I may have played the game a long time ago on another device, but this should not affect my boosters according to your post as I didn't change devices while playing it this time. This doesn't make sense.
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Hi @findmydream, I'd suggest you contact the Player Support team here and see if they can help.
I find facebook very glitchy and avoid playing via it if I can 😕 I save my game by logging in using the email option.
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