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My game reset back to the beginning, how can I get my levels back?

Blake_Waterhout
Blake_Waterhout Posts: 1

Level 1
in Support

when I start candy crush on my iPad it has reset back to the beginning of the game, I lost all my levels, how do I get them back? I have always played this game on this iPad. I think that ALL of my King games have reset back to the beginning also. What happened?

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Answers

  • Lynette
    Lynette Posts: 6,903

    Hi Blake, have you tried disconnecting from facebook or King, then reconnecting to see if your progress returns?  

    Another way of reconnecting can be to play the first level, then, when the game connects to save the score, it 'finds' where you were at before. 

    If nothing helps, write back here and someone from King can look into the games and help you get back on track!

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  • tswann79
    tswann79 Posts: 2

    Level 1

    I was on level 5011 and it has set me back the the beginning. I lost all my bars, points, and tools. How can I get back to my current level.

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  • Diamond_Lim
    Diamond_Lim Posts: 165,533
    https://community.king.com/en/pet-rescue-saga/discussion/comment/2233354#Comment_2233354

    Welcome to Sweet King Community! 👑

    Oh No! Have you lost your current level on Pet Rescue Saga? 😢

    Don't worry! You can check to read and follow these troubleshooting steps of this problem. (This solve discussion by Community Team.) (Any Device) 😉

    So click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

    If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) that I hope how they can help and answer you but it taken longer. 😉

    ⚠️ Need help? Check our FAQ:s first HERE

    Anyway, thank you for your playing Pet Rescue Saga! ❤️😊

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