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Loading and crashing issues in Pet Rescue Saga
Comments
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Good morning and welcome to the community.
I cannot help you with Candy, you'd need to go here for that..or the other game. But you are playing through Facebook and for some time now there have been on/off issues with connection. I know it sounds like an excuse, but it isn't. Its caused by Facebook changing access tokens which is what your games need to connect.
It should be fixed now, so I would suggest clearing cache and cookies and hopefully it will behave (for now at least!)
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Hello and welcome to the community! What a time to join, we have site issues and King are waiting for the site host to fix them but its taking some time. So notifications are not going through and we haven't been able to open the site properly. Hopefully its getting better slowly now anyway! 🤞🏼 Apologies for the delay in responding though.
Unfortunately Petopia is causing a lot of issues. They fixed some and then new ones popped up so its causing loading issues with the game. We cannot remove it though sadly and annoyingly. But the good news is it finishes in the next few days.
You can read about it here.
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Hi @spike12 the loading issue sadly is more likely to be related to Petopia (@PrettyBubbles ) its an ongoing problem right now. The team have fixed some but then its caused more issues to appear.
You can read about it here.
If all else fails, it finishes in the next few days. Our community manager has let the studio know that many players have been unable to play and would like to be able to opt out and have it removed if possible next time, but unfortunatly that is not possible this time.
We apologize, its not a good experiance that the studio would have liked you to have.
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The Studio is continuously working on the fixes. However, fixing some of the issues takes longer than expected. Can you still play Petopia? Or do you occasionally experience crashing issues?
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Hi! I'm so sorry to hear this. I know it's pretty frustrating and disappointing. Would you please tell me when Petopia started blocking your game? Did it start since the very beginning of Petopia? Or did it happen a few day later? All details would be much appreciated!
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Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!
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This is beyond frustrating!!!! My game will load occasionally but as soon as that Petopia crap pops up, it crashes! I’d rather not have extras if its going to crash for weeks!
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Hi Snow_Rider - I cannot open the game at all. My game is has the the latest version. I have even tried removing the app and reinstalling it and once it updates to add Petopia that’s it - can’t get into it at all.
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I'm really sorry to hear about this. That can be really frustrating 😔 Could you please let me know how long you've been unable to play the game? This information will be really useful when I report your issue to the Studio.
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I had to down load the game again as it wouldn’t open. I was on level 2060 are there about . So lost all and am having to start from scratch. Disheartening as I love the game , 🥺
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