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I can’t connect to the internet in Pyramid Saga. All other games fine on my device
Hiya!
Thanks a lot for your patience while the team in the Studio were investigating and fixing this!!
I have good news today; the fix is live, that means, if you update the game now you will be able to play Pyramid Solitaire Saga again without any connection issue!
Once again, thanks for your help and for your patience, you're the best players we could wish for!!🤩
Im on 2075. Updated the game today..Nothing happens....
It's seems to be the consensus all around. We're all above 2027.
I updated the game today, as they just released an update. I'm like maybe they fixed it and that's why they're silent. Nope. Just a horrible support "team".
Hello,
I have exactly the same issue on my iPhone X up to date.
I've uninstalled and reinstalled the game and signed in with my Facebook account, and went back to level 2026 (I was at level 2037). I guess it was the last time the sync went OK.
The game synced right. I won level 2026 and went to level 2027, and now the game won't sync again, the icon at the bottom right is spinning forever again...
So my guess is that there is a bug when the game gets at level 2027 and above...
Same problem......
Mine is doing exactly the same on my iPad and iPhone, and has been for the last few days
The WiFi icon (bottom right) keeps searching.I am not getting the check mark which lets me know that game is now synced.
Hello @Baba_Booey !
Welcome to our Community and please accept my apologies for the delayed answer!
Can you please tell me more about the issue? Do you get any error message when you try to connect to Facebook? Are you getting connected to the wrong Facebook account?
Pleased to know I’m not the only one. I’m on level 2045 and so frustrated as no bonus rounds or Paths. It’s getting boring. Support please sort this out!
I’m glad I am not the only one! I’m on level 2033 and it’s like I’m playing alone. I can’t send lives. Hope they get it fixed!
They care so much! How can we be so insensitive? 😂
Just shows how much they care about what we think. 🤣🤣
Just an update, I got an Email from support asking me how they did.
Are they for real? 😂😂😂😂
(Edit by CM: Unsupported Language)
Exactly mate, exactly.
Hahaha! Right? Even though they were the same horrible way before.
King will no doubt just blame coronavirus. I hope you all get some answers.
And what bothers me the most is that I have to cross levels again. All the players are in the same place, they have not moved for two weeks, and everything is confusing as if I was playing alone.
I earned a 2 comments badge, woohoo, go me! What am I, 3?
Exactly. Like I said, their support is atrocious and with such a big name, as far as mobile games go, probably the worst. The game many times over took my rewards away from me when I'd pass a bonus round, and all they said was along the lines of "Are you sure?" and I replied and never got back anything.
I don't think I'll play until there's a fix. Support team is asinine at best.
The same problem with me!!! The game put me back at level 2025. It just buffers on my Iphone too!!! It happened a week ago! I was on 2057 level. Can anyone help?
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Woohoo!!!
Hi Lola_Pop I was very excited when
you announced that this bug was fixed. I updated to the latest version (see attached) but it is still not working!!! help please!!!
Since the game started working again, I have passed 3 levels and not received any gold bars in my bank! Please look into this problem
Hello there!!
I'm so happy to hear that the game is working for some of you! 😍
Of course I'll ask about the "new issues".
@debfay55 and @arvma51 , you two seem to have the same problem: could you please send me a screenshot? Here you see how to take a screenshot and here how to send it to us.
@yass78 , @adestazio and @CML999 , can you please make sure you've got the latest update:
-On mobile or tablet, simply go to the game page in your app store and make sure the latest version is installed. If you already have the game open, please also fully close it down and start it again.
-On Facebook/King.com, you only need to close and reopen your browser and restart the game
Thanks a lot and I hope you can play again very soon!!
It's not working for me at all! There is no good news. Please, don't give us false hope.
Hello @Mortanious !
It's definitively no false hope- our Studio team confirmed yesterday that this is fixed and it is working for most players.
Can you please confirm that you've updated the game, closed and opened it again?
Yes I’m sure
Well, well! IT'S FINALLY WORKING! I checked for an update a little while ago today and it didn't pop-up. I'm like, you know, let's check again because Lola is so sure this time. It worked!
I hope it stays that way. Finally, it worked! Thank you!
A screenshot of what exactly! Thanks for acknowledging the problem
It’s working! I can send lives! Thank you!!!
Hi @debfay55 !
In fact we'd need not one but several screenshots. I need to show the technical team that you're winning levels but the Gold Bars aren't being added to your piggy bank. 😅
OK. But now I can only screenshot the level I'm on and not the one's I've missed. Such an ordeal!
Hi Lola_Pop
I have updated to the latest version please see screenshot. I have also closed and restarted the game.
Please continue to find a solution for me 😊
scusa sono a livello 1210, gioco su iphonx, risulta aggiornato il gioco ma ancora non c'è connessione. grazie
basta, mi sono spariti tutti i livelli, non gioco più con i vostri giochi, se penso ai soldi ho che vi ho dato per tutti i giochi mi compravo un ipad nuovo, addio
the problem is fixed. Thanks a lot.
Merci
Seems to be fixed!Thank you!
Still not fixed for me. Please see my earlier post with screenshot. Please can you help?
Hello, Recently, the game has been crashing several times after logging in. This morning, I noticed that all of my HELPFUL HINTS, BONUS JOKER, SCEPTER OF POWER, and EXTRA CARDS I collected are gone. Please check and restore the bonuses. Best regards and waiting for the error to be fixed
Why cant I acces my profile? I was so much further before I purchased a new phone
my game randomly quit in the middle of playing last night. When I restarted all my boosters have disappeared!! How can I fix this?
This game will not load?
I had a bunch of boosters because I had phone/game issues last March or so, but I got a new phone rece rlt and thought it copied everything over but all of my boosters were gone. I am attaching what they originally gave me, but I did use a lot of them, not sure how many, but I am hoping there is a way to get these back…
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
