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Lost all rewards!!! Pyramid Solitare Saga

tryland
tryland Posts: 4

Level 1

edited March 2021 in Support

I am on the correct level, but have lost all earned rewards!!!!

Answers

  • Diamond_Lim
    Diamond_Lim Posts: 165,533

    Welcome to Sweet King Community! 👑

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game! 

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved. 

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. 

    We do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    Have a nice and safety day! 😊

  • Hi @tryland

    Please follow the link that @Diamond Lim posted for you above and if that doesn’t help you then you will have to contact customer support with the “Contact us” link at the bottom of this page. You’ll need your email and game ID and a detailed description of the problem. You’ll get a automated email that you will need to respond back to. 👍

    Let me know if this helps. 💕🤗

    Thanks @Diamond Lim for the help. 💕

    Teresa 🦋🌺🦋

    PS I will also add you to my tagging list for discussions and contests to win gold bars here in the community. 🤗

  • Mattrayden
    Mattrayden Posts: 2

    Level 1

    I have a problem with the game.. some days I get my rewards and most of the time they disappear starting to make me not want to play any more hopefully u guys fix it soon

  • Diamond_Lim
    Diamond_Lim Posts: 165,533

    Welcome to Sweet King Community! 👑

    Are you asking lost all of inventory boosters and lives on this game? 🤔

    Very sorry for your problem! You can check to read here (Lost boosters on your mobile? Oh no! Let’s see if we can solve it!) that I hope you can understand to read them.

    ⚠️ So please also attention when you have trouble to lose all of your boosters! ⚠️

    1. The boosters also cannot be transferred / saved to any devices on any King's Games when you switch out new or change or upgrade device or reinstall game

    2. The boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved

    It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play

    They do not replace items and help you to return your boosters back that have not been purchased but if you have however lost purchased items, please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so they can help. 😊

    🛠 Experiencing issues with the game? Check here before posting!

    Also thank you for your playing Pyramid Solitaire Saga so much! 😊

    You can check more this game's exciting threads and contests here :

    Hot right now in Pyramid Solitaire Saga here and in King Community here 🌶️🎴👑

    Want to win Free Gold Bars on this game? Participate and Answer here! 🎉🏆✨

    👑 Join our Kingdom and get this royal badge here and Pro Players - Welcome to the Community (May Become Pro Player then Comment and Get Pro Player Badge) here!

    Have a nice and safety day! ❤️😊

  • Diamond_Lim
    Diamond_Lim Posts: 165,533

    Welcome to Sweet King Community! 👑

    Do you have playing Pyramid Solitaire Saga? 🤔

    If yes, what's your current level on this game? 😊

    Hot right now in Pyramid Solitaire Saga here and in King Community here 🌶️🎴👑

    Want to win Free Gold Bars on this game? Participate and Answer here! 🎉🏆✨

    👑 Join our Kingdom and get this royal badge here and Pro Players - Welcome to the Community (May Become Pro Player then Comment and Get Pro Player Badge) here!

    Have a nice and safety day! ❤️😊

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