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Game won’t start (Apple devices) - Under investigation!

Lordtbone
Lordtbone Posts: 12

Level 2
edited April 2020 in Support

After the last update the game doesn’t start on my iphone 7

Best Answers

  • Lola_Pop
    Lola_Pop Posts: 12,038
    Answer ✓

    Hello Adventurers!!

    Thanks so much for letting us know about this issue!! I've contacted the Game Studio team about it and we're investigating what can be done to solve it as soon as possible. 😅

    Stay tuned- I hope I can give you some good news very soon!

  • PummyRaj
    PummyRaj Posts: 44,082
    Answer ✓

    Hello @Frazer Welcome Back to the King Community 🤗

    I am very sorry to say that, there is no improvement yet in the situation!

    The King team is still trying to find a fix! They were supposed to send a fix about 20+ days ago! But, not sure what happened, and the problem still persists!

    I just know that, because they cannot replicate the issue, they might not be able to find the root cause for the issue!


    Unfortunately, the Pyramid game Community Manager too does not have any update (as of Friday) to inform the players with! Hopefully, we will have some news in this upcoming week!

    Thank you very very much for your continuous patience and understanding 🙏

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Answers

  • Nathan_Garrison
    Nathan_Garrison Posts: 0

    Newbie

    The game will not continue pass #185...  stuck for 6 months... fix it Please

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello Nathan,

    Level 185 is the last level in the game that you can play on Facebook. Further levels are only available on mobile if you have that option available to you.

    Kind regards,

    Johnny

  • helsbels
    helsbels Posts: 1

    Level 1

    I’m on level 1529 and all of a sudden the game won’t work on my iPhone or Bush tablet. As you can see I play it a lot and really miss it. Candy Crush still works. Hope you can help

  • thelOT17
    thelOT17 Posts: 1

    Level 1

    I don’t know what level I was on but mine wont load suddenly! I’ve been playing for years and feeling 😬😬😬😬 please help also

  • Lola_Pop
    Lola_Pop Posts: 12,038

    Hello @helsbels and @thelOT17 !

    Can you tell us more about the issue? Do you get a stable Internet connection? Do you receive any error message?

  • debfortier
    debfortier Posts: 5

    Level 2
    edited April 2020

    I was on level 928 and the game won’t open. Help

    won't open at all

    playing on a fairly new ipad

    it started yesterday

    I don't know what version but I do automatic updates

  • IndigoBlue
    IndigoBlue Posts: 0

    Newbie

    I am using a iphoneXR and the app keep crashing when I launch to play. My phone software is up to date and I have shut it off and turned back on but still crashing. Any idea why?

  • christnewilkes
    christnewilkes Posts: 3

    Level 1

    Why does my game not load on my iPhone?

  • lesliemom77
    lesliemom77 Posts: 1

    Level 1

    I have this problem, too on my iPad. I have shut off iPad and restarted. No help. I just updated O S to iPadOS 13.4.1 and I still cannot launch pyramid solitaire saga.

  • PummyRaj
    PummyRaj Posts: 44,082

    Hello @Lordtbone A Warm Welcome to our friendly King Community 🤗

    I am sorry to hear about the issue in your game!! Just wanted to make sure that you are talking about "Pyramid Solitaire Saga"

    Can you please give more details about the issue? Does the App won't open up at all OR is it a level that does not open?

    When did this issue start? And what is the version number?

    I have seen another complaint with same issue! Let me take details from that player also and see if both issues are caused by same reason!

    Please post above details by typing your reply in the comment box given below.

    Talk to you soon! Have a great rest of the day!

    Please stay Safe and take it easy! 🌻

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