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I have been having this problem for weeks now. Oddly enough, it connects long enough to take my money. After reading another comment, I tried connecting on my phone. It connected but is showing me at level 2026 and I'm at level 2050 on my computer. Also, the instructions you give for finding your player ID might work for candy crush but they do not work on Pyramid Saga.
Hello Adventurers!!
Thanks a lot for sending us the player ID's over! The Studio team are still investigating this, and it's very useful for them to have them. Can I ask you for another favor? Could you please make sure your app is on version 1.101.0 ?
You can look up the version on your app store.
Thanks a lot!!