Game frozen on WEB

anesa123 · July 2022

Guys did anyone face this? I tried all. Shut down, clear cookies, etc etc. But nothing works.

Capture Cndy Crush.PNG

Please see the snap shot. Please help to restore.

Diamond_Lim · July 2022

https://community.king.com/en/blog/discussion/379229/game-frozen-on-web

Welcome to Sweet King Community! 👑

Did you try following another steps here? 👇

https://community.king.com/en/blog/discussion/247354/is-your-game-crashing-or-not-loading-on-pc-facebook

⚠️ Need help? Check our FAQ:s first HERE

If you want to ask this game question, please ask on Candy Crush Support Community (Correct Area) next time. Thanks! 😉

If you have any questions, please ask any one of the Game Moderators or our Hub Moderator @wykoon. To tag them, click the @ symbol and then type out our name. A drop box will appear, click on the correct name your tag should now be showing up in bold or simply click on the "Quote" function right below our message box so we get your notification.

Have a nice and safety day! ❤️😊

I move this thread to Candy Crush Community soon. 😉

_Elsa_ · July 2022

Hi @anesa123, welcome to our community. Are you playing the game through Windows 10/11? The print screen looks like it might be through Windows. I'm going to check something out for you. brb...........

_Elsa_ · July 2022

Ok I'm back now. Where are you playing the game? Mobile or PC? It might be a Facebook glitch. Have you ever tried playing the game through King?

anesa123 · July 2022

https://community.king.com/en/blog/discussion/comment/2316292#Comment_2316292

Dear Dimond Lim, Thanks for the tip. Tried most of them Does not work. :-(

anesa123 · July 2022

https://community.king.com/en/blog/discussion/comment/2316474#Comment_2316474

Dear Queen Elsa, Thanks for your help. I am playing both on PC and mobile. Mobile is working but PC is the problem. I am using windows 10 pro on PC. I am playing via Facebook at the moment. I have never tried to play via King. Can u let me know how to do it. Will it come up with all my progress? Thanks for your help in advance.

anesa123 · July 2022

It is like this on Firefox and also the same on Google Chrome

anesa123 · July 2022

On King it is giving me the above message

wykoon · July 2022

Hello there @anesa123 and please to e-see you in the Community,

Since you've tried all steps as recommended. Please check for updates of Firefox and Chrome browser. If it's still the same, then the issue is with Facebook as mentioned by Queen_Elsa, which is beyond our control. In this regard, you may need to wait for the issue to fix itself.

Thanks again for responding and I hope you will take some time to navigate around here and participate in on-going contests to stand a chance and win some gold bars to your favourite King's games.

😊😊💕💕

anesa123 · July 2022

https://community.king.com/en/blog/discussion/comment/2316918#Comment_2316918

Dear Wykoon,

Yes indeed I think the problem I with Facebook. I will write to them and wait for their reply. Will update eventfully here as well.

All you guys r really helpful and I highly appreciate all the quick responses. 😍

Diamond_Lim · July 2022

https://community.king.com/en/blog/discussion/comment/2316996#Comment_2316996

You are welcome and it's our pleasures. 😊

You can also participate on Candy Crush Contests here and General Contests here that you can chance to win gold bars on this game and please check more on Candy Crush Community. (Support, Discussion, Contests, Ideas, Videos, etc.) 😉

👑 Join our Kingdom and get this royal badge here and Pro Players - Welcome to the Community (May Become Pro Player then Comment and Get Pro Player Badge) here!

Have a nice and safety day! ❤️😊

I move this thread to Candy Crush Community soon. 😉

Game frozen on WEB

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