JillyJill

Pro Player

Comments

  • Hi debr1776, Thank you for contacting King Care! This is an issue the game studio is aware of and are working on a solution. It happens to me all the time, so I have to close out the app, go back in and the levels are back. So try that, close out and log back in, they should be viewable now. Or if that doesn't work,…
    in When I've played all available levels, I can no longer go back to earlier levels for sugar drops Comment by JillyJill February 2017
  • Hi Jim, Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following: Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from your Facebook through the menu in Candy Crush Saga. Open the Facebook app on…
    in I recently logged in a friend so she could play her candy crush on my iPad and now i can't to mine? Comment by JillyJill February 2017
  • Hi Stephen, Thank you for contacting King Care. Did one of the bombs get to 0 when you reached your score? If so, you will lose and not pass through to the next level. If that's not the case, when you play again, can you please take a screenshot of the board with your score and whatever other glitches you're speaking…
    in lvl 646 Comment by JillyJill February 2017
  • Hi Fig, Are you using the same email account as you did when you first started playing CC through faceboook? Did you login through your facebook and it's showing all progress lost or just on king.com? Thank you, Jilly Thank you Tony for helping me out with this!
    in Changed iPhones and lost all of my progress Comment by JillyJill January 2017
  • Hi Kurt, JillyJill is right. Please try the following: Open Candy Crush Saga on your iPhone. Disconnect Candy Crush Saga from your Facebook through the menu in Candy Crush Saga. Open the Facebook app on your iPhone. Disconnect your Facebook session and close the app. Open Safari, the default browser on your iPhone, and…
    in after upload of new version of candycrush i am now playing on my mothers account on my iphone Comment by JillyJill January 2017
  • In my experience, I have found this NOT to be the case. Even whenI used, say, a dog in the level, I have NOT gotten it back under these circumstances. If that happens you should report it through the game. Go to your settings and find "Contact Us". There you'll be able to choose the particular issue regarding your…
    in What does the word Recharge mean? Comment by JillyJill January 2017
  • Hello Kate H! Are you saying the boosters are checked before you start play and when you uncheck them, they are still being used? Jilly Oh, can you take a screenshot Kate? Is it happening all the time or just that once? https://www.take-a-screenshot.org
    in Using boosters without my permission Comment by JillyJill January 2017
  • Hi Murielle, Do you play through facebook or the kingdom? Have you tried logging into either? Jilly Hi Daronie, Please see my post at the bottom under Kamila's question because it will not allow me to post links in the comment section
    in Why I went back to level 1 in candy crush Comment by JillyJill January 2017
  • Hello again Christine, What do you mean when you say no bonus at the end of level 75? As far as level 75 goes, I believe 70,000 is the highest it goes. Some levels don't allow for all 3 stars sometimes. I don't know why either. Everybody on my list in the kingdom has the same score, 70,000 1 star. But let me confer with…
    in level 75 pet rescue impossible to achieve Comment by JillyJill January 2017
  • Hi Mendy, The levels you see on the internet were made when the level first came out, since then there have been many updates to the game. When there are updates, levels are often changed as well but so is the challenge of the game to equal out. Try looking fora video with a current date. Don't worry, you'll get there!…
    in level 1176. I only have 20 moves Comment by JillyJill January 2017
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