JillyJill

Pro Player

Comments

  • Hi Ryan & JillyJill, Thank you for posting and commenting here on King Care. I´m glad to inform you that Bubble Gum Hill now has been brought back in Candy Crush Soda Saga. It had been removed from Candy Crush Soda Saga due to technical limitations which now have been resolved. Kindest regards, Tony - King Customer Care…
    in Bubblegum Hill Comment by JillyJill April 2017
  • *****@yahoo.com Sorry Tony, I was trying to help with the king.com site, I will not ask for email addresses anymore!
    in Lost all my progress Comment by JillyJill April 2017
  • Hello D, Thank you for contacting King Care! Thank you for contacting King Care! I heard a tip from a fellow super user today to complete the first level then reload the game and sometimes that brings you back to your progress. First of all are you playing through the facebook app or king.com? This will help me in trying…
    in Lost all my progress Comment by JillyJill April 2017
  • Hi Liz, Thank you for contacting King Care! It could be a simple logging in and out of facebook on your phone and computer for Facebook to sync on your laptop. Have you tried this yet? Jilly You're welcome, glad you're back on track!
    in Levels not matching on phone and computer Comment by JillyJill March 2017
  • Hi debr1776, Thank you for contacting King Care! This is an issue the game studio is aware of and are working on a solution. It happens to me all the time, so I have to close out the app, go back in and the levels are back. So try that, close out and log back in, they should be viewable now. Or if that doesn't work,…
    in When I've played all available levels, I can no longer go back to earlier levels for sugar drops Comment by JillyJill February 2017
  • Hi Jim, Thank you for contacting King Care. I assume you're playing through the app and not through King.Com? Well if I'm right about the app please try the following: Open Candy Crush Saga on your iPad. Disconnect (log out) Candy Crush Saga from your Facebook through the menu in Candy Crush Saga. Open the Facebook app on…
    in I recently logged in a friend so she could play her candy crush on my iPad and now i can't to mine? Comment by JillyJill February 2017
  • Hi Stephen, Thank you for contacting King Care. Did one of the bombs get to 0 when you reached your score? If so, you will lose and not pass through to the next level. If that's not the case, when you play again, can you please take a screenshot of the board with your score and whatever other glitches you're speaking…
    in lvl 646 Comment by JillyJill February 2017
  • Hi Fig, Are you using the same email account as you did when you first started playing CC through faceboook? Did you login through your facebook and it's showing all progress lost or just on king.com? Thank you, Jilly Thank you Tony for helping me out with this!
    in Changed iPhones and lost all of my progress Comment by JillyJill January 2017
  • Hi Kurt, JillyJill is right. Please try the following: Open Candy Crush Saga on your iPhone. Disconnect Candy Crush Saga from your Facebook through the menu in Candy Crush Saga. Open the Facebook app on your iPhone. Disconnect your Facebook session and close the app. Open Safari, the default browser on your iPhone, and…
    in after upload of new version of candycrush i am now playing on my mothers account on my iphone Comment by JillyJill January 2017
  • In my experience, I have found this NOT to be the case. Even whenI used, say, a dog in the level, I have NOT gotten it back under these circumstances. If that happens you should report it through the game. Go to your settings and find "Contact Us". There you'll be able to choose the particular issue regarding your…
    in What does the word Recharge mean? Comment by JillyJill January 2017
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