Why cant i claim my trickies party rewards?

Lady_Choo

Hi @noctule welcome to the community. In order for @QueenMia to look at this for you, could you tell us which device you are playing on, your game ID and the app version please  

https://community.king.com/en/bubble-witch-saga/discussion/247377/what-is-my-user-id-and-where-can-i-find-it#latest

noctule

Hi The App version is 5.2.8.0. It's on PC.  Sorry I don't know what you mean by game ID.

Thanks

Lady_Choo

Thanks @noctule if you follow that link, it should show you how to find yours...just checking, its windows 10 app direct to pc ? 

noctule

Yes it is Windows 10 PC. 

Lady_Choo

Thank you, I will tag our Community manager  @QueenMia then hopefully when she is in the office Monday she will see it.  

vitavoice

Hie I'm also having the same problem with claiming my tricksies party rewards its been weeks now please help

Lady_Choo

Hi @vitavoice and welcome to the community. Do you play on multiple devices and did you have internet while playing?
Could you let me know which device you are playing on please  

vitavoice

Hie @Chicken_Slayer I use one device (Gtel X6 Pro) and yes I have internet connection while playing.

Lady_Choo

Thank you for replying@vitavoice , sometimes the games gets confused if playing on more than one device so I wanted to rule that out, can you find your player ID for me and I will let the  CM know  

How to find player ID 

the only way way to clear it at this time is to uninstall  reboot your phone and reinstall, then she will be able to send you your rewards and it will be gone use any existing boosters you have first though as they will be lost. 

noctule

Hi Chicken Slayer

I still haven't heard anything from the community manager about my request.  Can I have an update please?