I haven’t received anything for the inconvenience yet and looks like the issue is still there. But I’m sure team is working on a fix. Thank you all 🙂
You're welcome and so do I. I never had my rewards either. 😔
🔮 win boosters tell us your woo hoo's and oh no's
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Hi @Momsy2 I am going to tag @QueenB to come look back at the thread and sort your rewards out.
Unfortunately it is an ongoing issue that the team haven't got to the bottom of yet but they are working on it :)
I’m not sure if this Is the thread I started but possibly. I’ve received nothing and the CLAIM prize button has been up and not active for probably 6 plus months. It’s been a really long time. Very disappointing when it’s not been fixed as it is the number one game I play.
thanks for any and all help...
muchly appreciated, Kim
@Chicken_Slayer Hi count me in I didnt get mine either and have never had it as a challenge since. 🙈😔
I have asked @QueenB to come look at the thread. But she hasn't been able to be here for a few days so you might hvae to be patient a little longer :)
If you haven't got saved boosters and you ARE connecting to Facebook or the Kingdom, I highly recommend that you uninstall. Reboot your phone. (Clear play cache if you are on android) and reinstall.
If you have saved boosters, you will lose them and if you are not logged in to save progress, that will be lost too. That's what I had to do.
Yesterday I was in the last level of the current Tricksies Party and was part of a team contributing to each others progress. I was at 64 of 350 in level 5. Now today I'm back to the start. Help please.
Hi @Stiffy had you logged out of the game at all? And if you hadn't, could you check anyway, just in case an update has logged you out please.
Hi @Chicken_Slayer. I cant remember if I logged out, but surely that shouldn't delete a player's progress in an adventure? Is there a way that I can check?
@stiffy hi in support of @Chicken_Slayer if you have tried in the first instance logging out then closing and restarting your device and it doesnt fix it then the reinstall process is the only way to fix this. The down side Is you will loose your boosters 🙈 let me know your thoughts 👍🙂
Hi @KimElston. You already know my thoughts - I'm not prepared to uninstall/reinstall and lose all my boosters to fix a glitch in the game that's King's problem. I expect King to compensate me for denying me the opportunity to earn rewards through it's Tricksies Party adventure.
@Stiffy hi I fully understand I wouldn't loose mine either but our CMs cannot replace the prizes but you can put a request into the customer support team. Sorry about this but I hope they can help let me know if you have any joy 🙂🌟
I have lost track of the countless boosters I have lost over the years. They are working on it but as not everybody is having the issue, they cannot narrow it down to whats causing it.
That's all fine @Chicken_Slayer, however, they should compensate those players that take the trouble to complain directly to them. I've just received a generic automated email response to my email complaint. I've just replied asking for a full review of my complaint by a person and I'll not stop until I receive satisfaction.
Hi all I have sent an email on all your behalfs regarding a way of compensating your rewards I have received a reply asking if the usual trouble shooting has been done I informed them they have and they said they will come back to me soon with there conclusion. I will let you know the outcome. Fingers crossed 🙏🙏
Hey! Would you like to give us your opinion?