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I cannot claim the Tricksies Reward

QueenMia
QueenMia Posts: 12,979
edited January 2019 in Support
Hello witches!

We are having a few technical issues with our Tricksies event and we're really sorry about that... Always make sure to have the latest game version installed and clear cache and cookies regularly to avoid any kind of issues. 

However, if you're still having issues with your rewards, please let us know by adding your Game ID below.

Thanks!

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Comments

  • LadyBugGugu
    LadyBugGugu Posts: 1

    Level 1

    I did not claim my prize a few Tricksies parties ago (i think 3 parties ago) and now whenever there is a new Tricksies party, I only have the claim button (that does nothing) and I can not play the party anymore. Can you help with this?
  • Frannie-3
    Frannie-3 Posts: 8

    Level 2

    Also having the same issue with game version on my phone. All is ok on my computer version of the game.
  • QueenMia
    QueenMia Posts: 12,979
    Hi @LadyBugGugu, @Frannie-3 and welcome to our vibrant Community!

    Really sorry about the issue. I've added some Gold to your account so you can purchase the missing boosters. 

    Have a Bubblicious week :)
  • Lipareyes
    Lipareyes Posts: 2

    Level 1

    I am also having the same issue, I have 2 fruit on the side jumping up and down but nothing in the middle ... Always get notifications saying to claim  . I've already cleared cache and on most recent update.

  • blaze9466
    blaze9466 Posts: 5

    Level 2

    Where is thread to claim the prizes. This is to complainted
  • Frannie-3
    Frannie-3 Posts: 8

    Level 2

    Thank you for the bricks for the rewards I could not claim. Still have the claim tab on my phone  from Tricksies from 2 games ago. I believe that's why I did not get the recent Tricksies game because the previous claim button still appears. How can I get rid of it so I can play future Tricksies events?
  • Lipareyes
    Lipareyes Posts: 2

    Level 1

    I cleared my cache again and signed out last nighy and the tab is now gone.

  • jbergstrom1979
    jbergstrom1979 Posts: 1

    Level 1

    I am unable to claim winnings from the tricksies. All I get is a claim button that does nothing
  • Lady_Choo
    Lady_Choo Posts: 26,068
    If you haven't got any saved boosters, when I had this issue from a previous tricksies event not going so the new one didn't show, I uninstalled the game and reinstalled it. 
    Make sure your progress is saved first (either on the Kingdom or Facebook) so you can log back in afterwards.
    This isn't an official King response, just a player telling you how I sorted it :) 
  • Meli-3
    Meli-3 Posts: 29

    Level 3

    I got triksie game this morning first time with 22 MINUTES LEFT to play.
    I log in daily so why did i not get it yesterday or 2 days ago? 
    Should not this be a 2 days event?
    How can one possibly make any progress in a game allowing 22 minutes total and no chance to recharge lifes?

Hey! Would you like to give us your opinion?