The Community in more languages
Now the forum welcomes more languages.
You'll see a green translate button in comments and discussions to turn them into English
🎁 Win prizes and badges! Find out how HERE!
I cannot claim the Tricksies Reward
Comments
-
If you're sending actual emails rather than using the community you are wasting your time as customer support as they call themselves but aren't just point you to the community where you may get an answer but seemingly not in this case as I'm still waiting or you have to wade through endless remarks and then you may or may not get a solution, personally I hate that customer support doesn't actually give you the support as I've neither the time, patience or inclination to wade through so many answers in the hope that I might, or more probably might not find, an answer, imagine if you went into a shop to customer services and they told you to ask one if the other customers, it just wouldn't happen so why does customer support do it. I'm sorry for digressing you hit on a nerve with saying you sent 7 emails but not had a response, that's disgusting and totally unacceptable, good luck.
-
Thanks, but I've given up now. They did used to answer my mails so I don't know why they've stopped. They obviously don't care. And nobody seems to know why they still haven't sorted this problem with issuing tricksie prizes out yet??! It's the only promo game I play as the others are stupidly impossible. I'm not going to bother with tricksies anymore. Shame isn't it when players lose out.
-
Can't say I blame you, at times I feel like giving up on the game completely but I've stuck with it for this long so I guess I'll still play but it is very offputting when your queries are either ignored or given irelevant information. Tricksies is the best of the intermittent events, as you say the others are impossible at least with Tricksies you hope to get something out of it but like the Wake up the tree challenge often you'd get players that just weren't playing and so you got no extra help.
-
Hello everyone!
I have spoken with the Studio who was away during the Holiday season and reported all you guys said here. Unfortunately, we are still experiencing this issue.
I understand how frustrating it can be and we're really sorry about that. As the CM previous to me said: Always make sure to have the latest game version installed and clear cache and cookies regularly to avoid any kind of issues.
However, if you guys are still having issues with your rewards, please let us know along with your Game ID below
Thank you very much!
