My Game is not working - (Now fixed)!



  • PrettyBubblesPrettyBubbles Posts: 7,215 Bubble Witch Moderator

    Hi @christine06

    Great once you have done the re install via Microsoft and not Facebook please go back and let me know in the link I gave you and also please leave your above information there as this is the main monitored thread 👍⭐

  • Hey! Would you like to give us your opinion?

  • christine06christine06 Posts: 4 Newbie
    Hi, I have reinstalled Bubble witch via microsoft but I don't like it.
    I've lost all my special bubbles and you can't change your bubble either, which you could on facebook. 
    Unfortunately :(

  • PrettyBubblesPrettyBubbles Posts: 7,215 Bubble Witch Moderator

    Hi @christine06

    Ok please don't worry as promised we will manually restore your levels and send you some surprise awards to your game.

    Please be patient as this will be tommorow ⭐👍

  • Heart62Heart62 Posts: 25 Level 2

    For those of us not tech savvy. Please could you give us steps on what to do to reinstall our game. I have a pc, not a cell phone, not a laptop but a regular pc. It does not have windows 10. I play my game on FB. What do I do and where do I go to uninstall /reinstall my game? And I do not have any damn idea what level I am at just that I have been playing this game for years.

  • PrettyBubblesPrettyBubbles Posts: 7,215 Bubble Witch Moderator

    Hi @Heart62 I have left instructions previously which I will copy and paste for you here.

    But you are different as you say you dont use windows 10 on your pc. Can you tell me what browser you do use and do you have a app such as Microsoft store or equivalent where you can download your stuff such as where you downloaded Facebook.

    Also can you not download windows 10 and then download BW3 as this is currently the best way to play.

    You will then be able to follow the steps that I have re posted here for you 👍

    For any players who still cannot play there game I will explain again what we reccomend you to do.

    Please uninstall your game

    Reinstall your game on windows 10 or mobile non Facebook

    play1 level then log out and turn your device off and on

    If your levels have not restored tell us what level you was on and we will manually restore them.

    We are offering generous surprise rewards to be added to your account as our way of sorry.

    Upon reinstall Add your game ID even if you're levels restore or not so we can say sorry.

    Please only use this thread to inform us once you have done this procedure as other comments are taking this thread off topic

    It is our job to try to get playing your much loved game again and that is what this discussion has been set up for.

  • Heart62Heart62 Posts: 25 Level 2

    Hi. I have chrome and I didnt dl FB i just typed in and that was it. No dl....unless I'm missing something here lol. Windows 10 is not a free download so I wont pay for it.I guess i just wont be playing the game anymore. Thank you

  • PrettyBubblesPrettyBubbles Posts: 7,215 Bubble Witch Moderator

    Hi @Heart62 Let me ask our @johamilton if she has any suggestions for you as she understands how to work a PC much better than I do ⭐👍

  • johamiltonjohamilton Posts: 8,444 Bubble Witch Moderator

    Hi @Heart62, can you please tell me what windows you are using. Probably 8 ?

  • johamiltonjohamilton Posts: 8,444 Bubble Witch Moderator

    Hi @Heart62, I have windows 10 on my laptop, so I have not tried doing this. But, to my understanding, it is still available for upgrade to Windows 10 for free.

    Here's how to get Windows 10 for free, if you're currently running a licensed and activated copy of Windows 7, Windows 8 or Windows 8.1 Home or Pro: 

    1. Go to the Download Windows 10 website

    2. Under Create Windows 10 installation media, click Download tool now and Run

    3. Choose Upgrade this PC now, assuming this is the only PC you're upgrading. (If you're upgrading a different machine, choose Create installation media for another PC, and save the installation files.)

    4. Follow the prompts. 

    5. When the upgrade is complete, go to Settings Update & Security > Activation, and you should see a digital license for Windows 10. 

  • Heart62Heart62 Posts: 25 Level 2

    Oh boy lol...This is going to be scarey stuff to do. I am not good with electronic stuff lol. I will look into this a bit later as I have appts today. Thank you

  • johamiltonjohamilton Posts: 8,444 Bubble Witch Moderator

    I sent you an article in private message. It is too much info to post here. Take a look at it.

  • Heart62Heart62 Posts: 25 Level 2

    Yes thank you and when I have some time to actually sit and do this I will lread up and try it

  • johamiltonjohamilton Posts: 8,444 Bubble Witch Moderator
    edited June 27

    Hi @donnamac1974, Sorry you are having a problem . For BW3 please select HERE for BW2 please select HERE for guidance on what to do. Please take a look at what @PrettyBubbles has suggested. Hopefully it will get you back in the game. 😀

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