Bubble Witch Saga 3

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Bubble Witch Saga 3

Bubble Witch 3 Saga - Discussions
Latest news about Bubble Witch 3
Bubble Witch 3 Saga - Support
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Bubble Witch 3 Saga - Contests
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Help us make the game even better

My Game is not working - (Now fixed)!

Tammy_Smith_1971

For the past week i have been trying to play Bubble Witch Saga 3 on my PC (Windows 10 Pro) and it loads the game but when i click on the play button the witch hovers over the level button and freezes. See following pictures:

On this screen i click on level 761. Then:

Now i Click on Play. Then:

This is all i get it will now load the level at all.

Please Help

Tammy Smith

Accepted answers

Hi @acesqt , This is the under investigation and we are aware of it. Discussion regarding this issue is HERE and is where feedback will be posted. So please follow that discussion, so you don't miss out on any information we receive

Thanks 👻

Tammy_Smith_1971

My games working just fine now thank you

Hi guys!

The Game Team is investigating this and hopefully will find a fix soon.

Meanwhile, please try to play on another browser and see if that helps. Supported browsers are Google Chrome, Mozilla Firefox, Opera and Edge.

Clear also the cache and all cookies on the browser and make sure it's updated to the latest version.

If you're playing on a Windows PC, you can also download the game as an app from Microsoft Store HERE and play via the Windows app instead. When you open the game, connect it to Facebook and your levels will be synced.

Let us know how it goes!

All comments

Bubble witch 3

I had 16 moves and the app crashed!! So disappointed..

Tammy_Smith_1971

For the last few days mine stopped working again. This is very frustrating.

Hi @sjbwhite20 @maryg1430

Thank you for reporting that you are also experiencing this issue and please except our apologies.

As you will have read this is under investigation as a priority 👍

Game will load, but will not play. This has been happening for several days. I've tried other browsers and nothing.

This is what my page looks like whenever I try to play the game BW2. It has been going on for over a week. I have cleared my cache and cookies.

Guys let's just give it a few more days for Facebook to get it right.

Then if not I can re-raise it again with our studio 👍

Your patience is really appreciated ⭐

See above.

Still isnt working for me even after clearing cache and rebooting

Hi @JulKras oh no 🙈 sorry about that.

Can you clear cash and restart your device and game for me.

Lets see if that helps 👍

Hi @bidder, Yes this is a known issue and is currently under investigation.

Please keep an eye on this thread, that way you will be included in the studio's feedback regarding a fix. Once you get there, you will see that everything is updated with what progress is being made to get it fixed.

The game began to work a few hours ago, but now - the same history as before... It doesn't work again :😥

Game opens but when I click on the level to play it is froze

Hi guys I have news for you 😀

There has been this issue with both Facebook and windows 10 our studio have been working with them to obtain a fix and finally they have offered one.

Facebook will do a complete update before the end of this week that should reset your game. Just one thing if you haven't yet cleared you cash then please do so and also reboot your device each day until the update comes through.

So fingers crossed you will be back to having fun very soon if not then please come back here ⭐💓

As for W10 players I am afraid this is still under investigation.

We now need to investigate if the issue is on our side or Google Play store.

We will let you know as soon as we can it is being looked into as a priority 👍⭐

Hi @birdlover57 🙋‍♀️ Welcome

Yes this is a know issue and is currently under investigation.

Please keep an eye on this thread, that way you will be included in the studio's feedback regarding a fix. Once you get there, you will see that everything is updated with what progress is being made to get it fixed.

My game has not been loading.

Hi @meanunclesteve Welcome

Yes this is a know issue and is under investigation.

Please keep an eye on this thread, that way you will be included in the studio's feedback regarding a fix.

Once you get there, you will see that everything is updated with what progress is being made to get it fixed 👍

It will download and go through all the moves except open the game. I have cleaned my cookies and tried a different browser and still stops. Music continues to play.

Hi @bettyboop64

Thank you for reposting here 👍⭐

My game is not working

Hi @Tom999 Thank you for your feedback 👍

Yes you will loose boosters as they are saved to your device not your game.

However if you had purchased any then please use the contact us tab below as your account can be checked and you will be refunded. Unfortunately free boosters cannot be replenished ⭐👍

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Hi guys!

The Game Team is investigating this and hopefully will find a fix soon.

Meanwhile, please try to play on another browser and see if that helps. Supported browsers are Google Chrome, Mozilla Firefox, Opera and Edge.

Clear also the cache and all cookies on the browser and make sure it's updated to the latest version.

If you're playing on a Windows PC, you can also download the game as an app from Microsoft Store HERE and play via the Windows app instead. When you open the game, connect it to Facebook and your levels will be synced.

Let us know how it goes!

Tammy_Smith_1971

My games working just fine now thank you

Hi @acesqt , This is the under investigation and we are aware of it. Discussion regarding this issue is HERE and is where feedback will be posted. So please follow that discussion, so you don't miss out on any information we receive

Thanks 👻

All comments

https://community.king.com/en/bubble-witch-saga/discussion/comment/1727797#Comment_1727797

Hello. I have followed your recommendations but I am back at level 2 when I was at level 821 when playing through facebook. Could you restore me to level 821, please? My ID is blanchedubois@telefonica.net. Thanks.

Hi @beatriceZ Are you saying you can play your game now and you are not currently having issues 🤔👍

If you have fully followed the recommendations your game should be working

Can I ask if you have done that 👍

@martagea I can not read your post it has cut off 👍

Hi @beatriceZ for us to restore your levels please send your ID you can find this by selecting profile from the main menu and then tap in the word king at the top of the page 👍⭐

Hello. My ID is 12800905683 and my level was 821. Thanks!!

my game is uploading and when i press play nothing happens. what could be the problem

Hello PrettyBUbbles,

My ID# is 12806986202, and i was level 250.

Thanks a lot for you'r kindness

Have a nice day and keep going u're the best and u're game is wonderfull

Best regards

Hi @Denny1001, we are aware of the problem. If you go HERE you can read what needs to be done. 👻

Have a Samsung a11,game was working fine,I downloaded the new update for best.

Loaded game,I started at lvl 1( previously was around lvl 1k) played lvl 1 and 2.

Logged in after with username, now game is freezing/ won't load.

It is building a lot of cache quick.

Cleaned all cache,have memory,uninstalled game downloaded from Google play again,restarted phone.

Still crashing.

This is for bubble witch 3

@martagea and @beatriceZ Thank you 👍

Hopefully your levels will be restored later today if not it will be monday ⭐

What must i do, i Connor what i must do

I have copied down our recommendations for your convenience

Please uninstall your game

Reinstall your game through windows 10 and download BW3 via Microsoft store or equivalent or via king on a mobile and change your password

Please no longer use your Facebook account

play1 level then log out and turn your device off and on

If your levels have not restored tell us your game ID and what level you was on and we will manually restore them.

After a reinstall your boosters are not transferred so we are offering generous surprise rewards to be added to your account as our way of sorry.

Upon reinstall Add your game ID even if you're levels restore or not so we can add your rewards to say sorry.👍⭐

Hi @shaaaa can I ask do you play using Facebook 🤔⭐

No,log in from the app, king only

For what ever reason, I just cleared the cache and data again for the app, it started working again.

Hi @martagea and @beatriceZ

Please restart your device as your levels have been restored

Happy gaming and have a starlistic evening ⭐👍

@shaaaa that's good to hear

Yes if you dont have enough free data and cache is full the game will keep stopping working 👍⭐

I got a notice that a new version was ready, but when I tried to open Bubble Witch 3 the game won't open.

I have tried to open it on 2 different devices and I get nothing. Today will be the first day I have not played in ~450 days, so my playing streak will end. What can I do?

Thanks.

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