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My Game is not working - (Now fixed)!

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Answers

  • Tina_Lee-2
    Tina_Lee-2 Posts: 4

    Level 1
    edited August 2021

    I have been having trouble getting the game to open all day. I tried to play on my desktop via Facebook and the level would not play.

  • mousynips
    mousynips Posts: 1

    Level 1

    It isn't working on my Kindle either. My daughter recommended restarting my Kindle but that also didn't work. Hope someone has an answer

  • bianca70
    bianca70 Posts: 224

    Hello, IT is the same as last week, Orange field with king, IT does not load the game, what are you going to do about IT, hoe i must de installatie the game, and than installatie the game, but every booster i lost, also my trikkies

  • TripleBubble
    TripleBubble Posts: 5

    Level 2

    Hi, I'm playing BW 3 on an Android Tablet.

    Over night the game all of a sudden the game does not start anymore. After the King-Startscreen the window vanishes and the BW3-Startscreen does not apear. After a retry a message says "app closed again"

    I'm on a high level, 4100+, pretty close to the edge of new levels and haven't saved my games anytime.

    The only thing I changed on the tablet was the to toggle the "screen rotating" switch?

    Can somebody help?

  • PrettyBubbles
    PrettyBubbles Posts: 27,119
    edited August 2021

    I have copied down our recommendations for your convenience

    Please uninstall your game

    Reinstall your game through windows 10 and download BW3 via Microsoft store or equivalent or via king on a mobile and change your password

    Please no longer use your Facebook account

    play1 level then log out and turn your device off and on

    If your levels have not restored tell us your game ID and what level you was on and we will manually restore them.

    After a reinstall your boosters are not transferred so we are offering generous surprise rewards to be added to your account as our way of sorry.

    Upon reinstall Add your game ID even if you're levels restore or not so we can add your rewards to say sorry.๐Ÿ‘โญ

  • PrettyBubbles
    PrettyBubbles Posts: 27,119
    edited August 2021

    Hi @TripleBubble Welcome we are aware of issues with BW3

    Please follow our guidance ๐Ÿ‘โญ

  • PrettyBubbles
    PrettyBubbles Posts: 27,119
    edited August 2021

    Hi @Tina_Lee-2 @mousynips Welcome

    please follow our guidance ๐Ÿ‘โญ

  • Tina_Lee-2
    Tina_Lee-2 Posts: 4

    Level 1

    Ok so I uninstalled and then reinstall and it took me back to the level I was on except it acted like it was the first time playing with showing the tutorials on game play.

  • TripleBubble
    TripleBubble Posts: 5

    Level 2

    Deinstalled and reinstalled on Android Tablet.

    Game works, but Level 1, actual level is not restored, also not after reboot.

    my GameID is Gandy, I was on Level 4130+ (can't remeber exactly), Chapter 208 or 209

  • johamilton
    johamilton Posts: 26,802
    https://community.king.com/en/bubble-witch-saga/discussion/comment/1735975#Comment_1735975

    Hi @Tina_Lee-2, if you will give us your King ID#, we will get you back to where you were. Can you please tell us about what level you were on? Just let us know when you get as the same time you give us your ID#. ๐Ÿ‘ป

Hey! Would you like to give us your opinion?

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