Characters NOT loading!

PummyRaj

Hello @annchous,

A Warm Welcome to the King Community, where you can seek Answers / Suggestions in any of the King Games' Sections AND share your tips & ideas with others

Would you mind me asking what do you mean by "Not loaded Characters"?  You have only Tiffi & Yeti as of now?  How many stickers did you collect for Odus, Tiffi - the Tigress and the Nutcracker?  Are they already in your collected section?

Let me see if I can find a screen shot from my game!  

PummyRaj

Hello again @annchous,

If you see below screen shot, there are 2 sections in our Scrapbook.  

(1) Collected  &  (2)  To be Collected.

Can you please tell me in which of these sections does Odus, Nutcracker & Tiffi the Tigress are showing up?  If you can add a screenshot of your scrapbook, it would be very helpful. 

Oh!  Forgot to ask you.... what level are you on right now in the game?  

SnowyKitten

I have a problem that when I want a new character and have everything I need for them, it just keeps telling me that the character is downloading. I left it like that for over an hour and nothing changes. I am stuck at level 115 and thanks to not being able to get another character I'm unable to move forward. My game has the latest update and I play on windows 10. I've also tried reinstalling but that had no effect. Thank you in advance for the help

rlee1218

I’m on iPhone 5s (iOS 12.1.3) 

JustPlaying

Hi @SnowyKitten Welcome to the Candy Crush Friends community

I am sorry you are having and issue playing.. I have seen someone else post a similar issue. Just to confirm you reinstalled, completely removed and then re download the App? What is the device you are playing on?

QueenMia

Hi everyone and thanks for letting us know!

We're looking into this but in order to make the investigation easier, we'd need to know your game ID and what device you're playing on.

Also, we've found out that it might be a network issue - Could you please try on a different network (Wifi/data connection) if possible and check if that makes a difference?

If that still gives you the same, it would be very helpful to get a screen recording or a screenshot.

Thanks a lot!

annchous

Введите комментарий (EDIT: Unsupported Language)

rlee1218

As I commented already, I’m on iPhone 5s (iOS 12.1.3) 

WiFi/Data doesn’t make a difference  

Don’t know how to find my game ID, I’m connected through Facebook 

rlee1218

Here’s a screenshot 

Alansmart

Hey @rlee1218, if you scroll up this thread and find queenmia's post touch the words game ID and it will take you to the post that shows you how to find it.. hope you get this worked out soon 🙂

rlee1218

Here’s a screenshot 


uodate: my user ID is 1627347090

QueenMia

Hi @rlee1218, @annchous (please note we only speak English here so everyone understand and is understood ) - Thanks for the info, it will help our team investigate. I'll post an update for you as soon as possible.

In the meantime, check our News and Events are very sweet treats are coming  

SnowyKitten

I play on a windows computer, trying to connect to different wifi had no effect whatsoever. Here is a screenshot, I do not know how to look up my game id so I hope that just this will be at least a bit helpful. 

QueenMia

Hi guys!

I hope you're getting ready for the weekend

So, here is more info on how it works: 

Characters are being downloaded one by one in the game - Which means that in case you re-install the app, all the characters that you've previously unlocked (provided you login to your account) will be downloaded again. Note that they are downloaded in random order.

You might think that the downloading is not taking place since the progress bar is not moving, but the downloading is actually happening in the background. 

Therefore, if your internet connectivity is very slow, downloading all characters and costumes may take a while. To give you an example, a player who has unlocked all characters will download approximately 150MB of data, which takes time when the connectivity is bad.

So my guess on this is that it's due to your network, connectivity. Make sure you have a good internet connection and that should work fine then - Please try with another connection to see if that makes a difference as well. 

In case you're still experiencing issue, it would be very helpful to get an iOS screen recording - You can find out how to do that here: https://support.apple.com/en-us/HT207935

Let us know and until then have a good weekend  

nbagley

And then all the support disappears?! Yikes!
well, I don’t know where to find my user ID. I’m connected through FB. I have an iPhone X on ios 12.1.4. And updated everything yesterday.