Characters NOT loading!

ISAAC006

The other characters I have other than the first two will not download.  I’m now at a level that require either the nutcracker or bird and neither will download so I cannot play on further in the game.

QueenMia

Hi guys!

I hope you're getting ready for the weekend

So, here is more info on how it works: 

Characters are being downloaded one by one in the game - Which means that in case you re-install the app, all the characters that you've previously unlocked (provided you login to your account) will be downloaded again. Note that they are downloaded in random order.

You might think that the downloading is not taking place since the progress bar is not moving, but the downloading is actually happening in the background. 

Therefore, if your internet connectivity is very slow, downloading all characters and costumes may take a while. To give you an example, a player who has unlocked all characters will download approximately 150MB of data, which takes time when the connectivity is bad.

So my guess on this is that it's due to your network, connectivity. Make sure you have a good internet connection and that should work fine then - Please try with another connection to see if that makes a difference as well. 

In case you're still experiencing issue, it would be very helpful to get an iOS screen recording - You can find out how to do that here: https://support.apple.com/en-us/HT207935

Let us know and until then have a good weekend  

Alansmart

Hello @ISAAC006, this is a unique bug I have not heard of? I shall pass your concern along and hope it is clarified for you @QueenMia

QueenMia

Hello @ISAAC006, hello @Alansmart and thanks for flagging this to me!

@ISAAC006 - I am not aware of such issue either. Would you be able to attach a screenshot? Also what device are you playing on and what level are you at? Have you collected the required amount of stickers to unlock the characters?

As a start, I'd advise you to make sure the latest App version is installed and clear cache and cookies from your browser. Then reopen the App. That sounds simple, but usually helps with any issues you might have with the game. 

Let us know how it goes! Until then, have a sweet time!

Thanks  

BatuhanAydemir

When ı entered the game most of the characters are still loading.(ı've been in this problem for 2 months)

BatuhanAydemir

When ı entered the game most of the characters are still loading.(ı've been in this problem for 2 months)

ISAAC006

I’m using an iphone, I’m on level 198, and I have tried uninstalling the app and installing it again and it still doesn’t work.  I have made sure that I have enough space on my phone to ensure there was enough room for the download.  The game is updated.

ISAAC006

☝🏿 @QueenMia & @Alansmart

QueenMia

Hey @ISAAC006 - Thanks for the screenshot, that's most helpful! 
Can you also let me know what's your device and Operating System?

Thanks!

ISAAC006

@QueenMia I’m using an iPhone 7.

QueenMia

Hi there @ISAAC006 and sorry for the late update. If the problem is not solved yet, our next release should help. 
Let me know if you're still having any problems.

Thanks and a very happy New Year to you

ISAAC006

@QueenMia charters are still not downloading.