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KingChewy

Hi @nbagley - please see the below thread on how to find your user id

https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

nbagley

nbagley said:

And then all the support disappears?! Yikes!
well, I don’t know where to find my user ID. I’m connected through FB. I have an iPhone X on ios 12.1.4. And updated everything yesterday.

And my user Id is 1020704074. 

Assistance would be appreciated. 
@Foley1362

KingChewy

Hi @nbagley - so you said you did an update yesterday correct? Since then have you tried to log in and out of your King and/or Fb account? Have thought tried clearing the cache and cookies on your device? Lastly try simply turning it on and off to see if it will get the game to force close and re sync. Let us know if that works!

nbagley

@Foley1362 I’ve done everything but the cache clearing. I’m playing through an app on my iphone; What cache/cookies am I clearing and how?

KingChewy

Try this @nbagley. Just make sure NOT to delete the app or you will lose all your boosters.

nbagley

@Foley1362 I did that already, it just seemed weird. It didn’t work either way. 

KingChewy

Okay @nbagley - lets escalate this to the Superstar team. @firebombmarkus @Pummy_Raj @Alansmart @Joseph45 can you guys please assist our friend here. We’ve tried everything but un-installing the app. All user info and device info is already in the posts above. Thx team!

nbagley

Good morning. Still not able to play the game. Not sure when @firebombmarkus @Pummy_Raj @Alansmart @Joseph45 @Foley1362 will get back with me. I obviously like the and trying not to just throw it away. 

KingChewy

Hi @nbagley - please be patient with the Superstar team as they are just volunteers and are in different time zones all throughout the world. 

One more question for me - do you have a lot of boosters or gold saved up? If NOT you can proceed with the deleting and reinstalling of the app but it does wipe out any boosters. That might resolve the issue but is usually a last resort.  

If you are connected via FB your progress in the game should be saved it’s just a matter of whether or not you are okay with losing the boosters. 

nbagley

@Foley1362 that hasn’t worked either. Done it three times since this has been happening... for months 

KingChewy

nbagley said:

And then all the support disappears?! Yikes!
well, I don’t know where to find my user ID. I’m connected through FB. I have an iPhone X on ios 12.1.4. And updated everything yesterday.

Hi @QueenMia - I need a little help for our friend @nbagley here. All his info is in the thread and all the usual steps to try and clear the issue have not worked. 

@Elsa or @Pummy_Raj if you have any other ideas after what I’ve tried above in the thread please let me know. Thx!

Elsa

Hi guys, to get the user ID # you need to be logged into the Kingdom.  Here is a blog created by @Chicken_Slayer showing you how to get your number:   https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

KingChewy

nbagley said:

nbagley said:

And then all the support disappears?! Yikes!
well, I don’t know where to find my user ID. I’m connected through FB. I have an iPhone X on ios 12.1.4. And updated everything yesterday.

And my user Id is 1020704074. 

Assistance would be appreciated. 
@Foley1362

@Elsa - here is his user ID. Thx you!!

Elsa

I have the iPhone XR and the way that I clear the history is to swipe up from the bottom and then all your recents should pop up.  Just swipe each one and that will clear the history.  I haven’t seen that problem on my game but if you tried troubleshooting and clearing the history then shut down your phone, wait about 10 seconds and then open the phone.  You can also try to log out of Facebook and Then log in to see if that works.  You can also uninstall the  Facebook app and then reinstall it again.  If nothing works and no one else is reporting it as a glitch the last resort is to uninstall the game and reinstall it again but uninstalling the game will make you lose all rewards and lives.

nbagley

I added to a thread where others are/were having this issue and there wasn’t a fix. 
@Elsa
I deleted my FB app and one character is now available (note: i used this character before and he went back to downloading at some point. Guess I should’ve put that here instead of a review. )
the other character is still sitting in downloading.