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REPORTED ISSUE - READ - I did not receive the key when passing the necessary level
Answers
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Hello @karyn279, Welcome to the Candy Friends section of our friendly King Community
I am sorry to hear that you are having issues in the game!! May I know what device are you using to play the game?
Did you make sure you have the updated version of the game App so that all the glitches and bugs can be cleared?
Please post back by tapping on "Type your Comment" box located below
Looking forward to talk to you further! Have a nice day/evening! -
Hello @alinemachado and @snakeo, Hearty Welcome to the Candy Friends section of our friendly King Community
@alinemachado, very sorry to hear that Dachs is not giving you the Key to the chest!! May I know what device are you using to play the game? Is your game up to date with latest version? Installing the recent updates makes sure that there are no glitches and bugs in the App!
If you are good with all the updates, would you like to check some troubleshooting steps? If so, below are the links --
Android -- https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
iOS -- https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
** Please do not "Delete & Reinstall the App". As that will remove all your boosters from the game!
@snakeo, are you having any trouble with the game? If you can give more details, we can be of further assistance to you!
** TO post back, tap on the "Type your Comment" box located below.
Looking forward to talk to you both! Have a nice day./evening
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Hello @jeanan, Hearty Welcome to the Candy Friends section of our friendly King Community
I am sorry to hear that you are not able to take the key from Dachs and open the Mystery Chest!! You are the 4th person I am seeing today with this issue!!
May I know what device you are using to play the game? Did you make sure that the game App is all good with the latest Updates? Or did it start after the recent update?
Please try these troubleshooting steps and let me know how it goes --
Android -- https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
iOS -- https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
** TO post back, tap on the "type your Comment box located below!
Looking forward to talk to you further! Have a nice day/evening -
Hello @1x1 Hearty Welcome to the Candy Friends section of our friendly King Community and I have just answered in your post @alinemachado
I am very sorry to hear that you both are not able to collect the key from Dachs!! Looks like this is glitch that is happening after the new update!! You are 5th or 6th person today with the same issue!! I will immediately inform the Community Manager about it!!
In the mean time, can you please try these below trouble shooting steps and let me know whether they worked?
iOS device --> https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
@alinemachado, I have asked the same thing for your Question also... if you are using an iOS device, please refer to the above link. If you are using an Android device, here is the link for trouble shooting tips --
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Also, please post back your game User ID (digits), if the team would like to look into your game... here is a link to find your game ID https://community.king.com/en/bubble-witch-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Let me know if you need any assistance with anything else! To post back, tap on "Type your Comment" box located below.
Looking forward to assist you further! Have a nice day/evening! -
Hello @jsamparan and @paulag, Hearty Welcome to the Candy Friends section of our friendly King Community
I am sorry to hear that you both are not able to collect the key from Dachs!! By any chance, did you both update your game App today or yesterday? If so, looks like this might be new glitch that popped up with it as I am seeing same complaint today!!
Try and see if the troubleshooting steps work with the glitch.... it varies with the device you are using --
iOS device --> https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android --> https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Also, like my friend @bearwithme suggested, post your game User ID (digits). That ID will be useful if the team would like to look into your game!
Please write back if you need further assistance with anything else! To do so, tap on "Type your Comment" box located below.
Looking forward to assist you further! Have a nice day/evening! -
Hello again @karyn279, Thank you for your reply
Looks like it could be one of the Glitches that might have popped up with the latest update!! Before involving the King team, can you please try some trouble shooting steps? Here is the link for your iOS device
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
** Please do not "Delete and Reinstall" the game, as it will delete all your boosters
Please post back how it went along with your game user ID. Here is a link to find out your ID --
https://community.king.com/en/bubble-witch-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it
Talk to you soon! Have a nice day/evening
... 
Thank you for the response. I am playing on an iPhone 7 Plus. All iOS updates have been installed as well as the latest version of the app. As I move onto other levels the chest floats back at the same spot. Please advise. Thank you.
