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REPORTED ISSUE - READ - I did not receive the key when passing the necessary level

12346

Answers

  • Photocrazy
    Photocrazy Posts: 6

    Level 2

    I was asked to to repost here.  I am having the same problem.  I am using the latest version of the game on a Samsung Galaxy S5.  My ID is 7023653376.
  • QueenMia
    QueenMia Posts: 12,979
    Hi everyone! 

    Our sweet Studio found a fix for this which will be released soon! 
    I have added some extra rewards to those of you who left their Game IDs.

    Thanks and happy crushing 🍒
  • Hi,

    I had a mystery chest for a long time with no Dachs (at least three full episodes) and I thought that he might drop once the fix came through. Instead the mystery chest icon just disappeared when I went to play this morning. Can it please be put back or will it always be like I lost a mystery chest? 

    Thank you! 
  • bubbly10265
    bubbly10265 Posts: 2

    Level 1

    I won my game 308 and it will not let me open the key to my chest so it’s still there. I’m playing on my IPhone 7 everything is up to date.  

  • actress
    actress Posts: 375
    I can't my dog to move at all.

  • sallytaz
    sallytaz Posts: 31

    Level 3

    My chest must still be stuck on level 613. I have updated app and cleared 3 boards and still no chest. 

  • fedge81
    fedge81 Posts: 4

    Level 1

    Same issue here. Been having it for a couple of weeks.


  • fedge81
    fedge81 Posts: 4

    Level 1

    Heres the app info

    I have a Huawei Mate 20 lite running Android 9.
  • lynn4211
    lynn4211 Posts: 14

    Level 2

    I am the same I cannot catch  Dachas  and his chest I am new here did not know it was a issue till a friend told me. So I am having a problem as well. I did wonder why he kept popping up I kept saying I may get to catch him one day well now I know I wont until the issue is fixed tanks everyone and thanks to my friend that told me 
  • PummyRaj
    PummyRaj Posts: 44,082
    Hello @lynn4211,  Hearty Welcome to the Candy Friends section of our friendly King Community :) 

    Players not able to get the key from Dachs is an issue that was already reported.  The Studio is looking into it and there will be a fix soon.  

    We just have to make sure that our game is up to date by installing the latest version.  And also, make sure that there is 2 GB free storage space in your device :+1: 

    Please keep an eye on this thread as if there is any update with regards to the issue, it will be posted here =)

    Thank you for posting in the Community & have a nice week ahead!

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