(REPORTED) Second week of holiday calendar error "out of move" without playing

asarah3232

On second week of the Holiday calendar I started my first bonus game and something went wrong as it was loading and it automatically told me I lost the game before I even started. I had some 2hr boosters and as they were loading up in the bonus game, the error occurred and it told me I lost the game. You can only play one a day and since I didn’t have enough gold bars I couldn’t return to the game. Is it possible to get help on this? Thanks in advance!

QueenMia

Hi everyone,

Thank you for letting us know! This should not be the case indeed! I have informed our Game Studio and they will are looking into it.

If you are affected too, please let us know your Game ID and your Game version. A screenshot of the error while you're on the level would also be helpful.

Thanks a lot for your help. We are sorry for the inconvenience.

Agula

Też mam taki problem, mimo tego że pojawił mi się ruch to wyskakuje że brak ruchów. 

asarah3232

Agula said:

Też mam taki problem, mimo tego że pojawił mi się ruch to wyskakuje że brak ruchów. 

I’m sorry I don’t understand. 

Agula

I also have such a problem, despite the fact that I had a move to no moves.

Agula

I'm not speak english but my Phone automatic translate 

asarah3232

Agula said:

I also have such a problem, despite the fact that I had a move to no moves.

Got it! Thank you. It’s good to know I’m not the only one with this problem.... 

angelickk

I went into the daily test, the first test of the second page and I was offered to watch the video for a bonus. After the level started and the match showed that the moves were over and I lost, without even starting to play. Only three slots were free and the bonus candy ate the monthly possible move 

PummyRaj

Hello @angelickk A Warm Welcome to the Candy Friends section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  Can you please give me few details for the team to look into the issue::
1) The device you are using to play the game;
2) Version of the game you have;
3) You game User ID Number -- You can find it through this link  -- Find my ID

** Please post back by tapping on "Type your Comment" box located below.  

Talk to you soon!  Have a great rest of the day/evening!

angelickk

PummyRaj said:

Hello @angelickk A Warm Welcome to the Candy Friends section of our friendly King Community  

I am very sorry to hear about the issue in your game!!  Can you please give me few details for the team to look into the issue::
1) The device you are using to play the game;
2) Version of the game you have;
3) You game User ID Number -- You can find it through this link  -- Find my ID

** Please post back by tapping on "Type your Comment" box located below.  

Talk to you soon!  Have a great rest of the day/evening!

Hello! 1) iphone 2) 1.26.7 3) 7592510953

Mihai7best

If you have an active booster and try to play the level from today of holiday calendar it will crash. As soon as the level starts, you will get the message that you are out of moves. It's annoying... The QA didn't think about testing this scenario?

OS: Android Oxygen 10.0.2
Mobile: OnePlus 7

PummyRaj

Hello @Mihai7best A Warm Welcome to our friendly King Community  

I am sorry to hear about the issue in your game!!   Thank you for providing your device details. 

Can you please provide your game User ID number and also the version of the game you have right now?  You can find your game ID through this link   https://community.king.com/en/candy-crush-friends-saga/discussion/247378/what-is-my-user-id-and-where-can-i-find-it

** Please tap on "Type your Comment" box located below to post back.  

Talk to you soon!  Have a great rest of the day/evening!