Bug - Sent back to level 1560 and stuck at it (FIXED - Pls update to new version 1.37.4)

josueuy

After update game went back to level 1560 with an ‘under construction’ sign. Had to reinstall and I lost all power ups and lost I’m the unlimited lives gift. Seems to be working now but any way to recover what I lost?

QueenMia

Hi everyone,

Good news!

Please note that a fix available for both Android and iOS users 👉All you need to do is to update to the latest version (1.37.4).

We'd like to thank you again for your understanding and patience 🙏

See you around the Community - Happy playing 🍒

QueenReineer

Hi, before finishing the season event, a parcel appeared floating, inviting (again) for infinite lives.

I finished the event and, when I tried to go on playing, I realized I had gone back like 1200 levels.

Of course, I Lost all boosters I had gained in the season event, which is nothing compared to 1200 levels!!!!

Please help!!!!

Screenshot_20200429-142632.png

DreamDancer

I got that too this morning, although my boosters don't seem to be affected, but my daily login was reset to Day 1.

(Note: I restarted my device and found myself back to where I was last night at level 2125.)

((Note 2: What's up with that strange black area down lower left?))

QueenReineer

Ty For answering! I entered the Game on several ocassions, sometimes I was at the correct level, sometimes at 1200 levels lower.

I play on Android, also restarted it and the same continued.

Byeeee

flipflops

I already updated I got a bug how do I get rid of it

stan1981

What bug? Can elaborate more???

flipflops

When I go into my game it puts me on level 1560 paint can at end I am on level 2768. I have to shut my phone down while in game then go back to game to get to the level I'm on

stan1981

Once u uninstall, booster and life are lost due to not being saved on account id... it is only stored on device memory ...

josueuy

Thanks for the reply. Also lost unlimited lives and don’t have sweet streak anymore... I understand that’s saved locally, but it reinstalling was the only way to make it work. Annoying bug... there should be a way to store full progress.

AbhinavSargar

Hi @josueuy

Welcome to the Community,

I am too recieving the same Problem.

You can get more information about it here-

https://community.king.com/en/candy-crush-friends-saga/discussion/292664/latest-version-1-36-5#latest

Currently Game Team is working on it's fix. Till the Update gets fixed we have to be patient.

I hope this helps you. Have a great day.

PummyRaj

Hello @josueuy Hearty Welcome to this lovely King Community 🤗

I am very sorry to hear about the issue in your game!!

Did the problem got solved after reinstalling your game App? Are you back on your current level AND did the Paint can / construction sign go away?

I understand that you lost the boosters, and you do know the reason for that too!! Unless you have purchased any of those boosters with real money, those Lollipops are not reimbursed!! I am very sorry for not bringing any good news about that 😔

Are you using an Android OR iOS device? Can you please give me the version number you have right now?

Thank you & talk to you soon!

Please take it easy & stay safe! 😷