Crashing and freezing: troubleshooting steps and updates here!

Delylah

@laley Thanks, that helped! I can now play 😃

La Ley

That's great! Glad I was able to be of help 😉

CyborMedic

When I select play button it crashed game and I lost one of my chances. Any way of getting it back?

The1MHR

On my device

[Deleted User]

How it is lagging ?

[Deleted User]

there is no week 5. Is it an issue? Maybe we can try calling the mods - @DieOmimi , @gr33n3y3z and @MountainMom.

so maybe its a problem

DieOmimi

Hi @CyborMedic Check out our information on troubleshooting crashes and freezes, and try all the steps described, even if you've tried individual steps before: 

- check your free memory on your device, you need at least 2 GB

- check for updates for your game and run them

- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.

Also make sure you have a fast and stable internet connection.

La Ley

Could it be your internet connection?

The1MHR

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1968634#Comment_1968634

No I have no internet connection problem

DieOmimi

@The1MHR Check out our information on troubleshooting crashes and freezes, and try all the steps described, even if you've tried individual steps before: 

- check your free memory on your device, you need at least 2 GB

- check for updates for your game and run them

- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.