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Help! I have an issue
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Lola_Pop
Posts: 12,029 Community Manager
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Howdy, Candy Crush Friends player!
Technical issues can happen when testing a new feature- and we're here to help!
Before posting your question, please take this into account:
- You can have a look in our Help Center where you can find insightful articles
- If you're experiencing an issue in Candy Crush Friends and it's NOT RELATED to the Guilds, head over our Support Area
When posting your doubts, make sure you give us as much information as you can:
- what is the issue?
- which device are you playing on?
- what version of the app are you using?
- a screenshot where we can see the problem. You can learn how to post a screenshot (and other useful Community things!) here
Thanks a lot and we'll be back to you as soon as possible!
Comments
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@Toosweet Hi and welcome , which game is this for ? also when you try to join another team it will take you to a second page. if you have an ad blocker / pop up blocker this will prevent the page showing and cause the game to crash so make sure you have this turned off.
other than that try the standard troubleshooting tips and check your device and game are up to date if playing via a browser clear the cache and log out and restart your device and then log back in and see if this resolves your issue
Thank you.
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I'm talking about Friends Saga , I have the most recent version 1.50.3.0 , which was updated today. I'm playing the Windows PC version of the game. I've logged out and back in using the account associated with the game. I've also turned off my ad blocker and its still crashing.
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Hello dear @Toosweet 🤗 A Warm Welcome Back to this Wonderful King Community!
I think you are playing the game on Windows 10, right?
I guess the "Teams" is fairly new feature, which is being sent over to only few players as part of a test!
So, you will have to bear with us and have a bit more patience until the glitches get cleared.
But, thanks a lot for providing your feedback. Since it is the weekend, we will not have any help from the Community Team, till Monday.
Once they get back, I will try to find out if there is anything that needs to be done from your side and will let you know.
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Hello again @Toosweet 😃
One question! Is your game crashing ONLY when you are trying to join a new team? Are all other aspects of the game are working fine?
Also, would you please tell me which part of the world are you living in (just my curiosity to know where did this new feature arrive first 😁)!
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Hello dear @Toosweet 😃 Hope you are having a nice weekend!
I am sending the details of your complaint to our Friends Community In-charge!
Can you please give me your game user ID number? I am not sure if they need it or not, but let's keep it handy 🙂
Please let me know if you need help to find it.
Have a pleasant rest of the evening 🍭 🍭
