Characters stuck downloading- Under investigation!

chitownsyl · August 2021

@DieOmimi my id number is 10949780607

DieOmimi · August 2021

Thanks @chitownsyl. I'll report it to the studio right away.

DieOmimi · August 2021

@chitownsyl you can please check your game. The studio has informed us that Olivia is repaired. Thank you very much.

Rifka_Belkin · September 2021

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1771966#Comment_1771966

I have the same issue on a galaxy S20 FE and I don't see my ID number in my profile

DieOmimi · September 2021

@Rifka_Belkin Do you see the KING logo on your profile? There please double-click. I have to give the number that can be seen to the studio. Mine has since been repaired.

MumbaT · September 2021

I got the same problem on Samsung Galaxy Tab S7.

I got Olivia the Sheriff, but not Olivia.

Can you please fix this, I can't get help from support through e-mail.

User ID: 1809165485

@Rifka_Belkin You need to double click on the king logo in your profile to get your user ID.

Rifka_Belkin · September 2021

Thanks! It's 12362332428

Rifka_Belkin · September 2021

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1771871#Comment_1771871

I only have cowgirl Olivia. Is there a "normal" Olivia to play with?

Rifka_Belkin · September 2021

https://community.king.com/en/candy-crush-friends-saga/discussion/comment/1778568#Comment_1778568

Oh, I guess it's sheriff, not cowgirl? Oops

DieOmimi · September 2021

@MumbaT @Rifka_Belkin I will give your ID to the studio so that Olivia is repaired with you and no longer gets stuck loading. The error is independent of the device. Please be patient, for me it took two days (because there was a weekend in between and the studio doesn't work on weekends). Today is Friday and I hope it can be repaired today.

Characters stuck downloading- Under investigation!

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