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I got the same problem on Samsung Galaxy Tab S7.
I got Olivia the Sheriff, but not Olivia.
Can you please fix this, I can't get help from support through e-mail.
User ID: 1809165485
@Rifka_Belkin You need to double click on the king logo in your profile to get your user ID.
@MumbaT @Rifka_Belkin I will give your ID to the studio so that Olivia is repaired with you and no longer gets stuck loading. The error is independent of the device. Please be patient, for me it took two days (because there was a weekend in between and the studio doesn't work on weekends). Today is Friday and I hope it can be repaired today.