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@bexsand Welcome to our community at Candy Crush Friends. Glad you found your way here.
We’ve recently become aware of a bug in Candy Crush Friends Saga that is causing the game to crash and freeze at different points and also affecting other aspects of gameplay.
We’re sorry about this. We know how frustrating this can be for our players. The good news is the studio team is on it, and are now investigating in order to find a solution as quickly as possible. Rest assured they are doing everything they can to fix the bug.
In the meantime, please take a look at our troubleshooting info for crashing and freezing, and try all the steps outlined.
*Please also note that any boosters or extra lives stored in the game may also be lost during this process, so it's worth trying to use them up before reinstalling...
So hope that helps and if not please talk with us again...
@bexsand Did the measures help you or do you still have the problem?
If it still exists, the studio will ask if it is related to certain types of devices.
I'm playing on Android 9.0 and Win10 and I don't have the problem. Although the app on Win10 runs very slowly for me (almost like in slow motion), I can still play. It is slow but does not freeze and does not crash.
Ok @bexsand. If you can play, it's good for now. Nevertheless, I will make a note of the device in case the studio detects a frequency on some devices. The more we know when and on which device the error occurs, we can help other players with the same problem faster.
I know it's annoying when you can't play for some technical reason. Just like when some characters got stuck while loading.
Since you've found your way into the community, I'd love for you to have some fun with other players from all over the world. We have competitions here where you can win gold bars for your game. Or join our discussions to share your experience with other players.
For your community profile, we also have various badges, for example for your friends in the scrapbook, for milestones achieved or for high or very low scores that you have achieved at a level.
Just tell me if and what you are interested in and I'll show you the way to get there.
Have a nice day yet!