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(REPORTED) Second week of holiday calendar error "out of move" without playing

1246

Answers

  • GamerWolf
    GamerWolf Posts: 2

    Level 1

    Got the same issue here. Loaded up the level with a free color bomb boost from watching an ad and after using that piece, I thought I'd get a shuffle, but nope, the game said I was out of moves. Even claimed a free +4 moves from watching another ad and quickly was booted to out of moves again. My user id is 1687889376 and my version is 1.26.7 that was released on November 25th, 2019.
  • Mihai7best
    Mihai7best Posts: 3

    Level 1

    Here is my ID

  • bluebellcon
    bluebellcon Posts: 1

    Level 1

    How do I find out the game version on iphone 
  • ghouser2014
    ghouser2014 Posts: 2

    Level 1

    Ghouser2014 having same issue. Since said I would give up on the day used gold bars thinking I would be able to use a lollipop to move on but lost them too :( . Not sure how to find what version i have
  • Anaruizmontero
    Anaruizmontero Posts: 2

    Level 1

    Id 6509739365. Playing on Samsung tablet. Error holiday calendar
  • Do we know if this will be fixed?
  • Tarnia92
    Tarnia92 Posts: 1

    Level 1


    I had the same issue, lost 2 tries due to the fault.
    Game version 1.26.7. Playing on Huawei p20 pro
  • dancindimples
    dancindimples Posts: 2

    Level 1

    I’m having the same issue. Game says I have no more moves left when the level first opens up. My user id is 9958428316, playing on iPhone and I have the most recent version of the game. 
  • asarah3232
    asarah3232 Posts: 15

    Level 2

    QueenMia said:
    Hi everyone,

    Thank you for letting us know! This should not be the case indeed! I have informed our Game Studio and they will are looking into it.

    If you are affected too, please let us know your Game ID and your Game version. A screenshot of the error while you're on the level would also be helpful.

    Thanks a lot for your help. We are sorry for the inconvenience.
    hi, OP here. My game ID is 10746364037. Using iphone xs and latest version of the game (1.26.7). I did not take a screenshot when it happened and it wouldn't have helped because it showed the usual screen one sees when one isn't able to complete a level. The error I encountered occurred before that. I hope you can help. Thank you.
  • asarah3232
    asarah3232 Posts: 15

    Level 2

    If you have an active booster and try to play the level from today of holiday calendar it will crash. As soon as the level starts, you will get the message that you are out of moves. It's annoying... The QA didn't think about testing this scenario?

    OS: Android Oxygen 10.0.2
    Mobile: OnePlus 7

    That's exactly what happened with me? So I should avoid playing that holiday level if i have active boosters? that is very strange indeed...

Hey! Would you like to give us your opinion?