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Game kept crashing
Hi, my candy crush jelly saga app kept crashing the last couple of days, forcing me to delete and reinstall the app. Unfortunately, I lost all my boosters (>300 for each) in the process. Could you help to reinstate all my boosters? If its not possible, I think i might just quit the game for good as this was through no…
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Level 4193
Ok designer, I give up! No cannon, no black candy. It is impossible!
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Allen not showing up at level 630
I recently got a new iPhone and synced my Candy Crush Jelly account with my Apple ID. Everything transferred over to the new game except for Allen. He doesn’t show up at all even after I win levels on the first try. How do I get him to return? Thank you.
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Level 1348
I am on level 1348.but each time I turn on the game, it takes me to 897.id have keep scrolling till I get to 1348. It's frustrating. What do I do?
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Candy Crush Jelly-Support on All Issues!
No account yet? Sign up in 2 seconds to participate! 😉 Hey Jelly Crushers, It was a great idea to come here to this guide before posting your question! This Guide includes everything you need to know to solve your problem!! Let’s start now! The Link for every issue goes to one of my discussions! The Emoji is linked to a…
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Can I move my game progress onto a new device?
Yes! You can! This is for Mobile and Laptop/Desktop platforms only. Facebook and King.com progress is automatically stored. ⚠ CAUTION Beware, Boosters and Extra Lives are stored locally and they will get erased during the process. You can use either a King Profile or Facebook Account to easily switch between devices and…
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How to Find Game/User 🆔
You came to the right place! A Game ID is used in the Community Area Only. It is not used in-game: 1)Someone may ask you about it when you need support regarding a question. 2)Or if you win a Competition. 3)Some other scenarios... Finding a Game ID is really easy. The Steps(Mobile): 1)Open the Game. 2)Click on “Save your…
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How to restore lost progress?
Oh Well, we have few things to tell you. Please take note of them carefully… Firstly, if you have connected to King or Facebook, the problem can be fixed easily, just log in back to your account! If you haven’t connected earlier or connecting to your account didn’t fix your problem then continue reading: First of all, let…
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Boosters Missing!
If you are here for the booster you have bought then you have come to the wrong discussion altogether. Please head here for Purchased Boosters and Gold Bars. Your boosters could have gone missing due to disconnection from King or Facebook Account. Please reconnect to your account. If it doesn’t work then we are sorry!💔…
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Purchases and Gold Bars
Oh, we are so sorry! We don’t have much information regarding Purchases and Gold Bars on the Community. But we would like to get you to the correct place where you can easily get your questions and doubts solved! We have two links ready for you! 1)You could visit the Help Centre and read answers for Frequently Asked…