Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I had the same issue. Emailed customer care and no response. Just finished 2510 and tried to sync to facebook and back down to level 1. Please help with the restore. I'm not worried about the few gold bars or extras but I can't imagine starting from scratch after reaching the last level!
Hi I have a similar issue, I accidently uninstalled my Candy Crush Saga and it was not connected to a Facebook or King account. When I reinstalled it I started back at level 1. I was at approximately level 700. Is there anything that can be done to recover my lost progress. My user ID on the newly installed app is 8626808394.
Hi Don- I will send you a message also.I had the same issue. Emailed customer care and no response. Just finished 2510 and tried to sync to facebook and back down to level 1. Please help with the restore. I'm not worried about the few gold bars or extras but I can't imagine starting from scratch after reaching the last level!
Hi- I will send you a message also.Hi I have a similar issue, I accidently uninstalled my Candy Crush Saga and it was not connected to a Facebook or King account. When I reinstalled it I started back at level 1. I was at approximately level 700. Is there anything that can be done to recover my lost progress. My user ID on the newly installed app is 8626808394.
Hi , I need a help. I have lost my progress when my tablet was broken and I had to buy a new one. I never had a facebook account or King account and now I start from level 1. I take me almost 4 years to go on level 1700+ ( cant remember exactly, byt it was over 1700). Now I got King account my nick name is - monisia and facebook and I am currently on level 65. Please could U do something in my case? If I back on level 1700 I will be happy enough . My game ID is 8633565448
@cezdiamond I just had the same problem. The game suddenly got stuck and also my pc (I downloaded the game from microsoft store), so I restarted it and when I tried to enter the game I saw that all of my progress was gone and I need to start over from level 1.. I was at level 271 please is there a way to restore my progress? I wasn't conectted to any account or email the pc just saved the progress. Thank you