Hi,@cezdiamond I tried to shift to new phone using Facebook"save" but instead I lost your progress and was shifted to level 1. Further I have tried email login but when I tried , I learnt I wasn't using any email. I have just registered with your website. Please help me, I was on level 1071 , episode 72 was finished recently.
I tried to shift to new phone using Facebook"save" but instead I lost your progress and was shifted to level 1. Further I have tried email login but when I tried , I learnt I wasn't using any email. I have just registered with your website. Please help me, I was on level 1071 , episode 72 was finished recently.
All my progress are gone either. I was not connect facebook or email. Please help
Hi Cezdiamond, I was at level 760 and suddenly lost all progress. I wasn't logged into Facebook either before or after. Can you help restore my progress please?
So recently the app updated and I lost all of my progress. I wasn't logged into my Facebook but it said that I was playing under my name and I wasn't playing under my email because I tried logging in with my email and the progress wasn't the same. I honestly have no idea how I was even playing but I hope to get my progress back.
Thanks a lot,
I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️
I have this problem too, is there anyway I can have my progress restored please?
I'm having this issue too! It's not recognizing my email and I'm back to level 1! Please help!
@Cezdiamond I have this problem too! Please send me a message I lost all my progress and i wasn't using an email. I tried backing my progress up by logging into Facebook but got moved back from level 700+ to level 65! Please help.
Having a similar problem. Was at level ~296, had 126 gold bars. Got a new phone no gold bars or bonus candies. I was not logged in with Facebook or via email. Can you help?
I'm thinking there must be no way to correct this. I never received a response and nobody ever wrote here to say they did or did not get their level restored. I just gave up jelly. Luckily I was connected to facebook for candy crush. It would no longer open on Windows 10 so I downloaded an android emulator (amiduos) so I can still play on my pc.
hi! @cezdiamond could you please help me too? I lost all progression, and everything was just reset to level 1.
Hi, can you help me restore my levels too? I synced before I had to delete the game my iPhone 6s. Reinstalled last night, synced to FB, and it is back to level 1. I tried the enter email, it couldn't find any of my email.
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