how to restore all the level progress in candy crush saga.I was not connected to facebook.

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Answers

  • CezdiamondCezdiamond Posts: 6,430 Community Manager

    Hi,

    @cezdiamond ;

    I tried to shift to new phone using Facebook"save" but instead I lost your progress and was shifted to level 1. Further I have tried email login but when I tried , I learnt I wasn't using any email. I have just registered with your website. Please help me, I was on level 1071 , episode 72 was finished recently. 

    Neelam- was this resolved?

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • yumiyumyumiyum Posts: 2

    All my progress are gone either. I was not connect facebook or email. Please help

  • Hi Cezdiamond, I was at level 760 and suddenly lost all progress. I wasn't logged into Facebook either before or after. Can you help restore my progress please?

    Thanks,

    Laura

  • So recently the app updated and I lost all of my progress. I wasn't logged into my Facebook but it said that I was playing under my name and I wasn't playing under my email because I tried logging in with my email and the progress wasn't the same. I honestly have no idea how I was even playing but I hope to get my progress back. 

    Thanks a lot,

    Phuong

  • I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️

  • CezdiamondCezdiamond Posts: 6,430 Community Manager

    I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️

    Hi Leah- I will send you a private message, please check for the envelope. Thanks!

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️

    Hi @Cezdiamond! Can you please message me too? I was at about level 500+ When it took me back to level 1! I've tried logging out and logging back in and have tried logging out of Facebook as well but still nothing! I don't think I ever connected it to Facebook or email in the past. Can you still help me ? I really don't want to start over
  • I have the same issue.. not registered by email and have lost my progress from about 1485 when I sync with Facebook it takes me back to level 1. ☹️

    Please help me restore my levels as well. At was at 1000 and something and all of sudden I'm back at level1!! I wasn't logging in through Facebook.
  • I have this problem too, is there anyway I can have my progress restored please?

  • I'm having this issue too! It's not recognizing my email and I'm back to level 1! Please help! 

  • @Cezdiamond I have this problem too! Please send me a message :( I lost all my progress and i wasn't using an email. I tried backing my progress up by logging into Facebook but got moved back from level 700+ to level 65! :( Please help.

  • Having a similar problem. Was at level ~296, had 126 gold bars. Got a new phone no gold bars or bonus candies. I was not logged in with Facebook or via email. Can you help?

  • I'm thinking there must be no way to correct this.  I never received a response and nobody ever wrote here to say they did or did not get their level restored.  I just gave up jelly.  Luckily I was connected to facebook for candy crush.  It would no longer open on Windows 10 so I downloaded an android emulator (amiduos) so I can still play on my pc.

  • hi! @cezdiamond could you please help me too? I lost all progression, and everything was just reset to level 1. 

  • Hi, can you help me restore my levels too? I synced before I had to delete the game my iPhone 6s. Reinstalled last night, synced to FB, and it is back to level 1. I tried the enter email, it couldn't find any of my email. 

    Thanks

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