how to restore all the level progress in candy crush saga.I was not connected to facebook.

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Answers

  • @cezdiamond

    I posted a similar question but haven't gotten a response. Please send me a message for a fix, as I have to turn in my old phone very soon!

    Here's my original post:

    Lost Level Progress, Can't Sync New Phone

    I can't get my progress back on Candy Crush Saga or Candy Crush Soda. I did not have an account before, but just signed up for one and also connected to Facebook, but the games start at level 1 both on my new phone and Facebook. On my old phone, I am on level 1095 on Saga and level 746 on Soda. Please let me know how to sync to these levels on my new phone (Samsung Note 8 - Android- old phone was Samsung Galaxy S5).

  • I am hoping for help with this too!  I synced with FB and had no problems with reloading all my levels with Candy Crush Soda and Candy Crush Jelly, but my original Candy Crush app sync from FB only restored me to level 35.  I was somewhere in the 1800s!!

  • CezdiamondCezdiamond Posts: 6,413 Community Manager

    @cezdiamond

    I posted a similar question but haven't gotten a response. Please send me a message for a fix, as I have to turn in my old phone very soon!

    Here's my original post:

    Lost Level Progress, Can't Sync New Phone

    I can't get my progress back on Candy Crush Saga or Candy Crush Soda. I did not have an account before, but just signed up for one and also connected to Facebook, but the games start at level 1 both on my new phone and Facebook. On my old phone, I am on level 1095 on Saga and level 746 on Soda. Please let me know how to sync to these levels on my new phone (Samsung Note 8 - Android- old phone was Samsung Galaxy S5).

    Hi Kerron- If you had an account created via the Kingdom or Facebook please log in on your new mobile and you will find your progress :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • CezdiamondCezdiamond Posts: 6,413 Community Manager

    I am hoping for help with this too!  I synced with FB and had no problems with reloading all my levels with Candy Crush Soda and Candy Crush Jelly, but my original Candy Crush app sync from FB only restored me to level 35.  I was somewhere in the 1800s!!

    I will send you a message :-)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • Lake25Lake25 Posts: 1

    I have had this same problem. I tried logging in with my email and it said no acct found... please help me restore my levels.

  • Hi All,

    Just got a new iPhone but my levels on Candycrush saga disappeared!! :( please help, I was on level 255..

    Any help would be appreciated, I tried signing in with email and Facebook and it did not work!

    Thanks in advance

    [email protected]

  • @cezdiamond hi! I have the same problem. I wanted to save my progress so I created a Facebook to sync it and lost all my previous progress. I went from level 940+ back to level 1! Please help me! I was not registered with facebook or email before. Is there a chance to get my progress restored?

  • CezdiamondCezdiamond Posts: 6,413 Community Manager

    @cezdiamond hi! I have the same problem. I wanted to save my progress so I created a Facebook to sync it and lost all my previous progress. I went from level 940+ back to level 1! Please help me! I was not registered with facebook or email before. Is there a chance to get my progress restored?

    I will send you a private King Care message too :)

    Got a great Candy Crush Saga tip for players? Share here to have your idea featured and win Gold Bars!

  • May-10May-10 Posts: 1

    Hi @Manish do you still need a hand? Sorry for the delay. I would like to check your account. I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

    Have a lovely week! 

    I have the same problem.No account found for my email... Can you please help me..?
  • @cezdiamond hi! I have the same problem. I wanted to save my progress so I created a Facebook to sync it and lost all my previous progress. I went from level 940+ back to level 1! Please help me! I was not registered with facebook or email before. Is there a chance to get my progress restored?

    Hi @cezdiamond. Candy Crush has been unable to laod on my Windows phone for about 2-3 months. I am registered with King Care, but don't want to lose my progress (I was on about level 350). Can you please let me know how I can fix this problem? Thank you so much.
  • SuryakalaESuryakalaE Posts: 8
    edited October 2017

    Hi, the same thing happened to me on Jelly Saga. I went back down to level 1 and I don't remember ever logging in with email or fb. Please help! Thank you! 

    Hi @cezdiamond I am facing a similar issue. Logged on to FBI and lost progress. Was on level 408. On my iPad. Never logged in using email before. Please help
  • Hi @Princesskandi200, Wendi Keith and mjerisa16 I have sent you all private messages :-) 

    Hi @cezdiamond. Could you please help me. I lost progress of candy crush saga on my ipad, while trying to connect to Facebook. Don't remember having any email I'd linked to it as well
  • jyotimousejyotimouse Posts: 1
    edited October 2017

    Hi @Cezdiamond ;

    I have lost all my progress on candy crush while using my desktop. I had reached level 343 and my computer went on and off 2-3 times and I lost all game progress. I do not use this on mobile or any other device. Can you please help

  • I have been playing, on Facebook, for a few years.  I just installed the Windows 10 app.  The app correctly shows my current level as 2855 and the number of gold bars is correct.  My problem is, that on Facebook, I have an extremely large collection of boosters.  It does not show up on the windows app.  What do I have to do to be able to use my boosters in the Windows app?

  • I have the same problem. I wanted to save my progress so I created a Facebook to sync it and lost all my previous progress. I went from level 2100+ back to level 1! I was not registered with facebook or email before. Please help me..

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